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Firefox and Thunderbird both crash when they should show open or save dialog

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  • 3 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó Matt_G

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On Windows XP 32-bit with all updates both Firefox and Thunderbird hang when I choose anything involving a "Save As" or "Open" dialog. For example saving attachment in Thunderbird or "Save Link As" in Firefox. None of the other programs (other browsers, apps, etc) on my computer have the same issues.

I don't get any crash ids as neither Thunderbird nor Firefox realize they've hanged and they need to be killed by other means.

I found the following: https://support.mozilla.org/fi/questions/765586 Surprisingly killing xul.dll subthread as suggested there allows the dialog to show.

Any ideas on how to troubleshoot this? I've already tried the following: - Installing all windows updates available - Creating and using a separate (empty) profile - Disabling all browser plugins and add-ons - Running in VGA-mode - Running without firewall or virus scanners

On Windows XP 32-bit with all updates both Firefox and Thunderbird hang when I choose anything involving a "Save As" or "Open" dialog. For example saving attachment in Thunderbird or "Save Link As" in Firefox. None of the other programs (other browsers, apps, etc) on my computer have the same issues. I don't get any crash ids as neither Thunderbird nor Firefox realize they've hanged and they need to be killed by other means. I found the following: https://support.mozilla.org/fi/questions/765586 Surprisingly killing xul.dll subthread as suggested there allows the dialog to show. Any ideas on how to troubleshoot this? I've already tried the following: - Installing all windows updates available - Creating and using a separate (empty) profile - Disabling all browser plugins and add-ons - Running in VGA-mode - Running without firewall or virus scanners

Athraithe ag nicolayy ar

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Hey nicolayy,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!