Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Solved "Error message": Unable to process backup file .json of bookmarks saved from different computer

  • 2 fhreagra
  • 20 leis an bhfadhb seo
  • 429 views
  • Freagra is déanaí ó cor-el

more options

Want to move bookmarks from old laptop running Firefox 3.1.6 and Win XP to new laptop running Win 7 64-bit and FF 3.1.6 which I just installed. On new laptop I browsed from FF to Restore bookmarks from file I had saved from old laptop (edit to add: it is about 4500kb). The file (bookmarks-2010-10-15.json) is NOT write protected. FF reports "Unable to process backup file".

I have shut down FF and rebooting computer. I am able to restore a bookmark file that was created on new laptop but NOT the one saved from old laptop so I do NOT think the file that the knowledge base (http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox) refers to as potentially problematic is the problem in my case. I do NOT want to proceed with the other suggestions (create new profile and etc.) for fear of creating even more problems.

Appreciate your advice - I have probably a 1000 or more bookmarks to move and so this is vital and probably typical of anyone with a new computer.

Athraithe ag lite1 ar

All Replies (2)

more options

PROBLEM SOLVED I did backup from old laptop again both as .json file and as an export to html. This time the .json file worked to restore from it.

I had read on a different thread here about using the html version and was going to give that a try but also made the new .json at the same time to see if I could get that to work - which it did. I expect that either approach gives the same results and so if one approach is not working for you perhaps the other approach will take care of it.

more options

Always make sure to add the .json file extension if you create a JSON backup.