Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

My hotmail account isn't working so they advised me to upgrade my Firefox which I tried to do but the new version wouldn't download and I got a "corrupt file" message.

  • 2 fhreagra
  • 11 leis an bhfadhb seo
  • 10 views
  • Freagra is déanaí ó Morbus

more options

I tried to upgrade to a newer Firefox system because Hotmail told me they no longer supported my Firefox, but when I tried to upgrade, following the download, I got a message that said "corrupt file."

This happened

Every time Firefox opened

I tried to upgrade to a newer Firefox system because Hotmail told me they no longer supported my Firefox, but when I tried to upgrade, following the download, I got a message that said "corrupt file." == This happened == Every time Firefox opened

All Replies (2)

more options

Hello Gary.

Yes, you should update as soon as possible. I have to remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. On top of this, it has known unpatched bugs and security problems. I urge you to update to the latest version of Firefox, for maximum security, stability, performance and usability. You can get it for free, as always, at getfirefox.com.

Are you still getting corrupt file after downloading from the official site?

more options

If your OSX version is 10.3.9 or older you have the latest version of Firefox (version 2.0.0.20) available for your OS. To upgrade to a newer version of Firefox, you will need to upgrade your operating system to OSX 10.4 or newer.

Your versions of Shockwave Flash (aka Adobe Flash or FlashPlayer) and Macromedia Shockwave for Director (aka Shockwave Player) are both way out-of-date and probably contain security risks.

Check (some NOT ALL) of your plugins here: http://www.mozilla.com/en-US/plugincheck/

See: http://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox

Also see: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox