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Cartlannaithe

account deletion

James replied
lorenzo braghetto

bold hallo. I have received today a message , allegedly, from Mozille saying that my account will be closed in 7 days because have not used it for sometime. It is incorrect and not true. My address is : [edited] @outlook.com and uses Chrome as platform. Can this be a scam? Any feedback would be welcome. Thank you. Lorenzo

'''bold hallo. I have received today a message , allegedly, from Mozille saying that my account will be closed in 7 days because have not used it for sometime. It is incorrect and not true. My address is : [edited] @outlook.com and uses Chrome as platform. Can this be a scam? Any feedback would be welcome. Thank you. Lorenzo

Athraithe ag James ar

All Replies (1)

The message should be clear on what Account it is about as based on the information you gave it was likely about your Mozilla Account. This kb article shows what Mozilla Accounts are used for which includes this support.mozilla.org site https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

https://support.mozilla.org/en-US/kb/mozilla-account-deletion-inactivity https://support.mozilla.org/en-US/kb/sumo-profile-inactive-deleted

The three emails are giving you a heads up to login into your Mozilla Account before a said date so it is not deactivated.