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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

A pop-up support bubble on a website is blocked

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adgphd123
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I use a telehealth website to see patients (securevideo.com). The chat bubble on that website is blocked. I already spoke with their tech support and made sure I set my firefox privacy & security settings to standard, and I whitelisted (I think) the site on all my add ons (Disconnect, Ghostry, uBlockOrigin, Duck Duck Go). I also use Addblock Plus and Smart HTTPS but don't think they are relevant. SecureVideo.com's tech support said I should speak with Firefox support to find out why it is blocking their chat support bubble from showing on the site. What do I do? Also, how do I reach Firefox support directly if I can't get the help I need here? Thanks!

I use a telehealth website to see patients (securevideo.com). The chat bubble on that website is blocked. I already spoke with their tech support and made sure I set my firefox privacy & security settings to standard, and I whitelisted (I think) the site on all my add ons (Disconnect, Ghostry, uBlockOrigin, Duck Duck Go). I also use Addblock Plus and Smart HTTPS but don't think they are relevant. SecureVideo.com's tech support said I should speak with Firefox support to find out why it is blocking their chat support bubble from showing on the site. What do I do? Also, how do I reach Firefox support directly if I can't get the help I need here? Thanks!