Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Specific sites crash FF but not in Incognito mode

  • 5 fhreagra
  • 0 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

more options

When I run the Divi Builder on the agencia221b.com site, it crashes firefox.

The testes I've made so far: If i run divi builder from other sites in the same hosting, it crashes firefox. If i run divi builder from those sites in incognito mode, everything runs normally. If i run divi builder from those sites in firefox troubleshooting mode, it crashes firefox. If i run divi builder from those sites with all extensions disabled, it crashes firefox. If i run divi builder from other sites in other hosting, all runs normally. If i run divi builder from those sites in chrome, in or out of incognito mode, everything runs normally.

This problem started some weeks ago with one site, after instaling a wordpress plugin. Now, other sites in the same hosting begin to have the same problem.

It only happens with firefox, always. It doenst happens with other browsers, never.

Please, can someone help?

When I run the Divi Builder on the agencia221b.com site, it crashes firefox. The testes I've made so far: If i run divi builder from other sites in the same hosting, it crashes firefox. If i run divi builder from those sites in incognito mode, everything runs normally. If i run divi builder from those sites in firefox troubleshooting mode, it crashes firefox. If i run divi builder from those sites with all extensions disabled, it crashes firefox. If i run divi builder from other sites in other hosting, all runs normally. If i run divi builder from those sites in chrome, in or out of incognito mode, everything runs normally. This problem started some weeks ago with one site, after instaling a wordpress plugin. Now, other sites in the same hosting begin to have the same problem. It only happens with firefox, always. It doenst happens with other browsers, never. Please, can someone help?

All Replies (5)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Hi there, Paul.

Thanks for helping me in this issue.

Here are the crash reports, as asked:

bp-a7b8478a-a8f2-431d-be4a-8c32f0230427 bp-9b0d8abf-15c2-4044-883b-b44d00230427 bp-8a9bd177-6b78-42ea-aedb-f3aea0230427 bp-7124b9ff-73c9-4593-b692-b0cb20230427 bp-36d9cbde-0e86-4b86-a306-908090230427

more options

Steps to replicate? Do we need to login to replicate the issue?

more options

jonzn4SUSE said

Steps to replicate? Do we need to login to replicate the issue?

Yes, divi builder is activated through the wordpress backend.

more options

Réiteach Roghnaithe