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I have a new laptop on which I have tried to install Firefox several times. It seems to install properly, and connect to web pages, but then nothing displays, it just shows a blank page. I've done all the basic help suggestions, clearing the cache, etc., none of that worked. I keep getting an error message: The code execution cannot proceed because VCRUNTIME140_1.dill was not found. Went to a help page, where it suggested that I go to a Microsoft support site, download and install vc_redist.x64.exe. Did that, it made no difference. I'm trying to get this on a Dell laptop (Inspiron 15 3000), working in Windows 10. Really want to use Firefox as my browser and would appreciate any suggestions. Thank you!

[email removed from public]

I have a new laptop on which I have tried to install Firefox several times. It seems to install properly, and connect to web pages, but then nothing displays, it just shows a blank page. I've done all the basic help suggestions, clearing the cache, etc., none of that worked. I keep getting an error message: The code execution cannot proceed because VCRUNTIME140_1.dill was not found. Went to a help page, where it suggested that I go to a Microsoft support site, download and install vc_redist.x64.exe. Did that, it made no difference. I'm trying to get this on a Dell laptop (Inspiron 15 3000), working in Windows 10. Really want to use Firefox as my browser and would appreciate any suggestions. Thank you! [email removed from public]

Athraithe ag James ar

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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.