Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashing constantly

  • 3 fhreagra
  • 0 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó Paul

more options

Can hardly do anything without firefox crashing. Sending report achieves nothing.

Can hardly do anything without firefox crashing. Sending report achieves nothing.

All Replies (3)

more options

Check your computer and remove any malware or software that might be causing problems: Check the release notes to see if there are any known issues for your version of Firefox. Check your computer's instructions on how to uninstall software that's causing problems. Scan your computer for malware


Regards, Will

Helpful?

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

more options

Hi

I have contacted our developers who have confirmed that an update is being sent out now that should resolve this issue. If you are unable to open Firefox to update, you can install a new version over the top of your existing copy from https://www.mozilla.org/en-GB/firefox/developer/

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.