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VPN PAYMENT REFUSED: "The currency of this subscription is not valid for the country associated with your payment."

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WANTED TO PAY FOR VPN KEEP GETTING THE ABOVE REFUSAL MESSAGE (MY CREDIT CARD IS GERMAN, I'M PAYING FROM CHINA, USING A VPN WITH MALAYSIA LOCATION.

WANTED TO PAY FOR VPN KEEP GETTING THE ABOVE REFUSAL MESSAGE (MY CREDIT CARD IS GERMAN, I'M PAYING FROM CHINA, USING A VPN WITH MALAYSIA LOCATION.
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This forum section you posted in is for help on desktop Firefox for Windows, macOS, and Linux.

The product that you refer to is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please use https://support.mozilla.org/en-US/questions/new/firefox-private-network-vpn/form to submit your question.

Athraithe ag James ar