Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 100.0.2 (64-bit) does not work on Amazon web site

  • 6 fhreagra
  • 2 leis an bhfadhb seo
  • 30 views
  • Freagra is déanaí ó Mike109

more options

Fix Firefox 100.0.2 (64-bit) browser. I am using Windows 10 Pro 64-bit

Version 21H2 OS Build: 19044.1706 Experience: Windows Feature Experience Pack 120-2212.4170.0

Let me give you a scenario.

I cleared my cookies.

Go to https://www.amazon.com. From the drop-down at the top of the page (it now shows All) select a product area. I selected "electronics". I now type in "batteries" in the search field. The screen goes black. The tab is now unresponsive.

Another example. Go to https://www.amazon.com. From the drop-down at the top of the page (it now shows All) select a product area. I selected "Kindle Store". Now I selected any book (I typed in "Killing th" and the drop-down showed "killing the illers bill oreilly. A small book shows up in the middle of the screen (which is now grayed out). I can select "orders" and the orders are shown but they are skewed in an abnormal fashion (i.e. not displayed as they were on the previous version of Firefox). I hit the back arrow and click on the small icon of the book displayed and I am on the page for that book. However scrolling down shows that the page is displayed in an abnormal fashion and I can no longer click on "orders" (nothing happens when I click on this drop-down.

I cannot order anything and I need to hit the back arrow to return to the previous page in order to log off of Amazon.com.

I use Firefox by choice. However my least two browsers in the world (Chrome and Edge) both sill work on Amazon.

I REALLY REALLY do not want to use those browsers for ordering on Amazon. Please fix Firefox. I like it more, believe it's more secure and I really prefer that browser. Please help me by fixing your browser.

One more thing: I just updated Firefox today. It worked fine yesterday..

David Sorensen dmerle@earthlink.net

Fix Firefox 100.0.2 (64-bit) browser. I am using Windows 10 Pro 64-bit Version 21H2 OS Build: 19044.1706 Experience: Windows Feature Experience Pack 120-2212.4170.0 Let me give you a scenario. I cleared my cookies. Go to https://www.amazon.com. From the drop-down at the top of the page (it now shows All) select a product area. I selected "electronics". I now type in "batteries" in the search field. The screen goes black. The tab is now unresponsive. Another example. Go to https://www.amazon.com. From the drop-down at the top of the page (it now shows All) select a product area. I selected "Kindle Store". Now I selected any book (I typed in "Killing th" and the drop-down showed "killing the illers bill oreilly. A small book shows up in the middle of the screen (which is now grayed out). I can select "orders" and the orders are shown but they are skewed in an abnormal fashion (i.e. not displayed as they were on the previous version of Firefox). I hit the back arrow and click on the small icon of the book displayed and I am on the page for that book. However scrolling down shows that the page is displayed in an abnormal fashion and I can no longer click on "orders" (nothing happens when I click on this drop-down. I cannot order anything and I need to hit the back arrow to return to the previous page in order to log off of Amazon.com. I use Firefox by choice. However my least two browsers in the world (Chrome and Edge) both sill work on Amazon. I REALLY REALLY do not want to use those browsers for ordering on Amazon. Please fix Firefox. I like it more, believe it's more secure and I really prefer that browser. Please help me by fixing your browser. One more thing: I just updated Firefox today. It worked fine yesterday.. David Sorensen dmerle@earthlink.net
Attached screenshots

Réiteach roghnaithe

I just tried to order a gift card from Amazon using FF 99.x (I don't recall the decimals) and it did not work. Amazon kept deleting the amount & said a minimum of $1.00 was need. I tried a couple amounts & they did not work. Also tried a different gift card but that didn't work. But entering $1.00 did work, twice. Cleared the cache but to no avail. I have uBlock Origin turned off for Amazon.

I proceeded to upgrade to FF 101.0.1 but that doesn't work either.

I tried Windows 10 Edge & it worked.

Read this answer in context 👍 0

All Replies (6)

more options

Installed 100.01(64-bit) and it still has the same problems.

Helpful?

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Helpful?

more options

These (starting with 100.0.2 (64-BIT)<--problem on Amazon website (cannot use to order) show the back level firefox versions that did not work until 99.0.1 (64-bit)<--This level of Firefox works on Amazon


Backleveled to 100.0.1 (64-bit)<--same problem Backleveled to 100.0 (64-bit)<--same problem

Backleveled to 99.0.1 (64-bit)<--This level of Firefox works on Amazon

Helpful?

more options

I tried turning off various protection levels and reloading the page with no results. We use amazon all the time, so this issue just started within the last couple of days. I am on 100.0.02 also. My Safari browser works fine with amazon. I tested other websites we use on Firefox and none of them has this issue so far. I don't use any extension add-ons. Cleared out old cache and cookies etc. No dice!

I am running from an iMac on High Sierra OS.

June 15 2022 update: I am on 101.0.1 of FireFox and Amazon is working fine, so I think it is fixed now - or amazon fixed themselves.

Athraithe ag Eric ar

Helpful?

more options

Réiteach Roghnaithe

I just tried to order a gift card from Amazon using FF 99.x (I don't recall the decimals) and it did not work. Amazon kept deleting the amount & said a minimum of $1.00 was need. I tried a couple amounts & they did not work. Also tried a different gift card but that didn't work. But entering $1.00 did work, twice. Cleared the cache but to no avail. I have uBlock Origin turned off for Amazon.

I proceeded to upgrade to FF 101.0.1 but that doesn't work either.

I tried Windows 10 Edge & it worked.

Helpful?

more options

How did my comment get market as Chosen Solution????

Nothing was solved with Firefox which is the browser I've used for years.

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.