Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Audio not working

  • 4 fhreagra
  • 2 leis an bhfadhb seo
  • 10 views
  • Freagra is déanaí ó jonzn4SUSE

more options

For the last few days audio in firefox does not work at all, i searched your site for known solutions, uninstalled and reinstalled the firefox but it is still the same, i get normal audio from every other app/game just not from firefox itself. The day it happened there were no updates i did (both on my pc or the firefox ) i was just reading and playing some music on youtube, the music stops i go to check if it is the youtube are you still there message but there is nothing i can see the video playing but no sound, i then reinstalled my audio drivers thinking it was the windows problem that i had few times now but still no results. I checked everything that i could from my side and followed help from your support pages, and i am now out of options so i would appreciate a fast reply.

Thanks in advance, Teo

For the last few days audio in firefox does not work at all, i searched your site for known solutions, uninstalled and reinstalled the firefox but it is still the same, i get normal audio from every other app/game just not from firefox itself. The day it happened there were no updates i did (both on my pc or the firefox ) i was just reading and playing some music on youtube, the music stops i go to check if it is the youtube are you still there message but there is nothing i can see the video playing but no sound, i then reinstalled my audio drivers thinking it was the windows problem that i had few times now but still no results. I checked everything that i could from my side and followed help from your support pages, and i am now out of options so i would appreciate a fast reply. Thanks in advance, Teo

All Replies (4)

more options

You should post a screenshot showing the audio section in Windows system tray when Firefox is streaming something.

more options

Here is the picture

more options

https://www.youtube.com/watch?v=To_4s0WE8vo&list=RDTo_4s0WE8vo&start_radio=1 here is the link and btw same setup everything works fine in opera gx and in ie, it is not my drivers or the setup, but just in case to answer you i am using just a normal 2.1 speaker setup connected directly into the mbo and a usb headphones. This happens on every site that has any form of playback, i.e. netflix. video is there just no sound.

more options

Can you reproduce the issue with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Also see if you have the same issue with Firefox in a different Windows account.