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Can't scan QR code for sync
I have tried this several times over a few years, and have never got it to work I know it must be something I am doing wrong because if it was a glitch or bug, it would have been fixed by now. Usually I need to do this if I need to reinstall the OS, (Windows and Linux), or a new pc, the usual, but this time I had a major crash, so I'm starting over.
Anyway I have signed in on my pc to my FF account, and went through the menu to turn on sync, and I get to the page where is says, "when ready click next to display the QR code". I get my android out, open FF, sign in, click the "Scan" button, the FF scanner opens,, I open the QR code on the pc, (I have also went to the website to get a QR code). Then either way I scan the code, and get an errror msg "Must scan from inside FF". I am scanning from inside FF, with the FF QR scanner.
I don't uinderstand how of the 20 or more times I have tried to do this, I can't get it to work. I don't understand how I screw up every times, over a few years. But I also know as I said, if it was a bug MOzilla would have fixed it by now. Usually I give up on that and just log into both the pc and the phone, close both browsers and reopen them and it will go ahead and sync.
But not this time, I am unable to get it to sync for anything. I've been working on this for 3 days now, and at this point I'm confused, I don't remember what I have and have not done. Let me add, and I don't know if this will make a difference, I don't think so, but what do I know? Originally this all started, when I had to reset my password. I tried for 4 days there to get a recovery code to work. (The following is just to describe what I've done, and is not a second question) I had one downloaded, and saved on my pc. But no matter what route I took to go through the reset process, exactly as described in the help file, I never could get a place to enter the code. I read every article I could about it, and finally it seemed easier to just reset the password and resync than try to get the code to work.
Which is why I am sitting here, desperatly needing to sync my data, but unable to. If anyone can tell me what I need to do I will appreciate it. If you need any more information, just let me know.
Can't you connect to the Sync account using the email address and password of the Firefox Sync account ?Read this answer in context 👍 0
All Replies (5)
If the QR code us not working for you, I recommend that you follow the alternative approach and sync your device by email.
@Seburo thanks for the quick response. Unfortunately that is not working either. I called myself pointing that out but I see I didn't. I have made sure the login info is the same on the pc and the phone I'm at a loss.
Can't you connect to the Sync account using the email address and password of the Firefox Sync account ?
EDIT: While typing up the below response, it suddenly decided to start working. I messed around in the settings earlier today, a few hours ago, hoping I would trigger something. That didn't work, but it's all good now. I have no idea, just a glitch I guess.
Thank you to everyone that responded.
I have logged into sync with the computer and the phone, with the same username and password, but the computer acts like it's not connected to the account. It will not sync no matter what I do. If I go into settings>Sync>Manage your Account, I"m in, I see both my devices, I can do whatever I need to do, change settings (I haven't yet but I can) but when I click "sync now",
Are there recent Sync logs available if you open the about:sync-log via the location bar?