Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Running Old Version, create new profile

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 42 views
  • Freagra is déanaí ó Zian

richard.hillerich
richard.hillerich
more options

Weekly, and sometimes multiple times a week, I boot my laptop up and i get a message that says I am running an older version of firefox and need to create a new profile or exit. Nothing has changed since the day before, why does this keep happening?

Weekly, and sometimes multiple times a week, I boot my laptop up and i get a message that says I am running an older version of firefox and need to create a new profile or exit. Nothing has changed since the day before, why does this keep happening?

All Replies (1)

Zian
Zian
more options

This is a known issue with Firefox 67. That version of Firefox creates a new profile instead of using your old profile.

  1. Go to about:profiles.
  2. Choose Set as default profile under default. Try the other profiles if this does not fix the problem.

If you cannot even start Firefox because of the warning:

  1. Search for "Firefox" in your start menu. Right click the Firefox app in the search results and choose Open file location.
  2. Go to the Properties of the shortcut called Firefox and edit the "Target" value: Add a -p after the end quotes. OK to save the shortcut.
  3. Launch the shortcut, choose default, and check the box for Use the selected option without asking at startup.
  4. Remove the -p after these steps (assuming the problem is fixed).