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Occasional freeze when starting

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Hello I am on new Windows 10 32 bit installation for the last week and have installed latest Firefox (98.0 32 bit) with some addons. Unfortunately, occasionally when I start Firefox it will freeze just before opening and I have to press ctrl + alt + del to shut it down. This is very annoying as it happens a few times every day. Is there some way to alleviate this problem? Thanks in advance.

Hello I am on new Windows 10 32 bit installation for the last week and have installed latest Firefox (98.0 32 bit) with some addons. Unfortunately, occasionally when I start Firefox it will freeze just before opening and I have to press ctrl + alt + del to shut it down. This is very annoying as it happens a few times every day. Is there some way to alleviate this problem? Thanks in advance.

All Replies (12)

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We could only guess what the problem is without more data.

Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box.


akis73 said

Hello I am on new Windows 10 32 bit installation

Are you sure about the 32 bit? In the Windows search box, type About Please take a screenshot to show us.


In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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akis73 said

Hello I am on new Windows 10 32 bit installation

Forgot to ask; Did you install the 32-bit Firefox?

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FredMcD said

akis73 said

Hello I am on new Windows 10 32 bit installation

Forgot to ask; Did you install the 32-bit Firefox?

Hello, yes this is a 32 bit installation of Firefox I am talking about.

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Hello again and sorry for taking some to reply.

I have formatted my pc and installed everything from start. It seems that the freezing situation when starting has gone away, however I have not come to a conclusion as to what was causing it. However I still have the problem where FF will shut down, especially when viewing pages with videos on Facebook. Would it be possible to send some crash reports for someone to take a look? Thanks in advance.

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Hello and thanks for your interest. Since this a fresh install I only got 3 submitted crash reports which I am pasting below

bp-e035fcd2-1cb2-493c-8fa8-b48e50220320 bp-eec4677d-eaab-4517-833b-cbf170220321 bp-00fcac53-18e1-441d-89de-e561b0220321

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Hello here are some more reports:

bp-af81f68f-3eb8-497b-999a-c8b010220323 bp-00fcac53-18e1-441d-89de-e561b0220321 bp-eec4677d-eaab-4517-833b-cbf170220321 bp-e035fcd2-1cb2-493c-8fa8-b48e50220320

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Sorry for the late reply. Been in Hospital.

bp-e035fcd2-1cb2-493c-8fa8-b48e50220320 bp-eec4677d-eaab-4517-833b-cbf170220321 - Uptime 222 seconds (3 minutes and 42 seconds)

Signature: OOM | large | xul.dll | _PR_NativeRunThread | pr_root

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(OOM)

Crash Reason EXCEPTION_BREAKPOINT

xul.dll = Firefox

This is for Sumo's Related Bugs 1725571 NEW --- Windows 7 x86 Crash in [@ OOM | large | mozalloc_abort | xul.dll | _PR_NativeRunThread | pr_root] +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-00fcac53-18e1-441d-89de-e561b0220321 bp-af81f68f-3eb8-497b-999a-c8b010220323 - Uptime 80 seconds (1 minute and 20 seconds)

Signature: OOM | large | NS_ABORT_OOM | mozilla::gfx::SourceSurfaceSharedDataWrapper::Map

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(OOM)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1702132 NEW --- Crash in [@ OOM | large | NS_ABORT_OOM | mozilla::gfx::SourceSurfaceSharedDataWrapper::EnsureMapped]

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https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 98.0, first offered to Release channel users on March 8, 2022 Version 98.0.1, first offered to Release channel users on March 14, 2022 Version 98.0.2, first offered to Release channel users on March 23, 2022


Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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No rush, sorry to hear you were in hospital, hope all is well with you now.

I will try testing with memtest and get back with the results, think I tested the RAM before and it passed the test with no errors.

I think the Windows pagefile is managed automatically by Windows, will check again.

In my first post, I mentioned that due to some old apps I use, I am on a x86 installation and although I got 16gb of RAM installed, only 3,21 are usable. Could that be the reason Firefox is crashing?

Athraithe ag akis73 ar

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akis73 said

In my first post, I mentioned that due to some old apps I use, I am on a x86 installation and although I got 16gb of RAM installed, only 3,21 are usable. Could that be the reason Firefox is crashing?

That I don't know. You should also try asking here: https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

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If the system is running out of RAM, you can try closing unessesary background applications, including the ones in your system tray. They might be nibbling on RAM in the background. Additionally to contacting Microsoft, you can also contact your PC/Laptop's manufactorer, especially if there's a valid warranty on your device.