Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Doesn't display subtitles.

  • 13 freagra
  • 1 leis an bhfadhb seo
  • 23 views
  • Freagra is déanaí ó ViperEye

more options

I'm taking an online photography course and need the subtitles. Firefox will not display them but Chrome will. I have both Reset Firefox and downloaded the newest version. Thanks

I'm taking an online photography course and need the subtitles. Firefox will not display them but Chrome will. I have both Reset Firefox and downloaded the newest version. Thanks

All Replies (13)

more options

Steps to replicate?

more options

Can you give us a specific public URL to see and reproduce your issue?

more options

Can't see any video there.

What should we do to analyze why there's no subtitles?

What does the owner of that website says about lack of subtitles in Firefox?

more options

Here is the video on Firefox:

https://www.creativelive.com/class/fundamentals-of-photography-john-greengo-2018/lessons/class-introduction

Image I sent is an exchange between the school Rep and myself. (lower email is his; upper is mine.)

more options

Firefox does load the WEBVTT file if I enable subtitles, but I'm not seeing the subtitles, so you would have to read the transcript.

more options

No transcript on full screen. Regardless I need subtitles.

Image uploading is malfunctioning. I'll post and try again.

more options

cor-el No luck with uploading pics for some reason. Anyway - no change - need subtitles.

more options

Yes, I see the issue in Firefox.

Athraithe ag jonzn4SUSE ar

more options

Do you have a solution?

more options

Looks buggy or shall I say just not well designed for Firefox. Tried in several versions of Firefox and Waterfox, bu no joy.

Athraithe ag jonzn4SUSE ar

more options

Yeah. The website offers no explanation; just says to go to Google Chrome. I did and it works fine there. I get the feeling someone is steering their customers towards Chrome. I've no problem with subtitles using Firefox on any other site but CreativeLive. Thanks