Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More


  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • Freagra is déanaí ó cor-el

more options

bold text

For a few weeks, Firefox keep crushing unpredictable, at the background, or when I am typing things. Anyway to prevent it?

Looking at report, they say EXCEPTION_BREAKPOINT

All Replies (4)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


more options

Here are a few. A couple fo crushes after that time, I did not see more reports listed. Thanks for your help

Report ID Date Submitted bp-645c63bd-74a1-46ba-8a41-547700220125 1/25/2022, 1:47 PM View bp-5e9def5e-51cc-4bdb-b8c0-33bed0220125 1/25/2022, 1:47 PM View bp-d536b7aa-0089-4322-9f5d-25c7f0220125 1/25/2022, 1:47 PM View bp-b21461a7-3aa5-45ce-b8c4-7bd440220125 1/25/2022, 1:47 PM View bp-6d398f68-a3ed-4f33-baab-fe35a0220125 1/25/2022, 1:47 PM View bp-74c2e8aa-e371-48f2-892d-7b5e20220125 1/25/2022, 1:47 PM View bp-f8633a74-2469-4768-8c7c-ea59e0220125 1/25/2022, 1:47 PM View bp-6bf3acb3-2ef1-43af-bce4-408bd0220125 1/25/2022, 1:47 PM View


more options

Your User Agent shows you are using Firefox v96.0 All the reports you posted are for v95. Do you have any reports for the current Firefox?


more options

You can try to disable Fission by setting fission.autostart = false on the about:config page to see if that has effect.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.


Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.