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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox loses passwords every time the program closes

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I decided to clean up my password file and get rid of hundreds of logins that were no longer active.

I exported the passwords to logins.csv and Removed all passwords from Lockwise. Then I imported the CSV file into a spreadsheet and edited the file, and exported a new copy of logins.csv.

Since FF Lockwise would not allow import from csv files, I imported the csv file into Chrome, then I opened FF and Imported passwords from Chrome. This was successful, with a total of 592 passwords imported.

But every time I close FF the next time I open it, all passwords are gone. The logins.json file and the logins-backup.json file are in the profiles folder C:\Users\Jerry\AppData\Roaming\Mozilla\Firefox\Profiles\04bmixuw.default.

I turned off SYNC but this didn't help; I turned SYNC back ON but it didn't help either.

This is now driving me crazy. Can anyone explain how to stop this insanity?

Update #1: I figured out how to import a CSV file directly into Lockwise. So I exported the passwords from Chrome and imported the file into Lockwise. Import successful, but did not help, still losing passwords.

Update #2: I removed logins.json and key4.db. Opened FF, it created a new key4.db file, but still no passwords.

Imported from CSV file, now there are 591 logins. The logins.json is present and contains 166kb.

All passwords are gone when I close and then open FF.

I decided to clean up my password file and get rid of hundreds of logins that were no longer active. I exported the passwords to logins.csv and Removed all passwords from Lockwise. Then I imported the CSV file into a spreadsheet and edited the file, and exported a new copy of logins.csv. Since FF Lockwise would not allow import from csv files, I imported the csv file into Chrome, then I opened FF and Imported passwords from Chrome. This was successful, with a total of 592 passwords imported. But every time I close FF the next time I open it, all passwords are gone. The logins.json file and the logins-backup.json file are in the profiles folder C:\Users\Jerry\AppData\Roaming\Mozilla\Firefox\Profiles\04bmixuw.default. I turned off SYNC but this didn't help; I turned SYNC back ON but it didn't help either. This is now driving me crazy. Can anyone explain how to stop this insanity? Update #1: I figured out how to import a CSV file directly into Lockwise. So I exported the passwords from Chrome and imported the file into Lockwise. Import successful, but did not help, still losing passwords. Update #2: I removed logins.json and key4.db. Opened FF, it created a new key4.db file, but still no passwords. Imported from CSV file, now there are 591 logins. The logins.json is present and contains 166kb. All passwords are gone when I close and then open FF.