Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox Crashes Upon Ending Session

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 9 views
  • Freagra is déanaí ó FredMcD

more options

Firefox continues to crash after every session ending when I close it out. I have an old computer with not a bunch of memory, but would that affect the closing of a session, and if so, why? I have the option selected to clear history when Firefox closes, as I don't want to have to try and remember to do this manually everytime I close a session. What is checked are all of the "History" options; the "Data" options are left alone.

Anyway, crash reports:

bp-6a558009-aeed-4b81-8aee-8bf560211210 bp-e946da15-471d-4f6c-8bf9-247540211210 bp-39505be6-9c4e-4e4c-a4e0-f8c930211210 bp-085e9350-9fe1-4386-a10e-1d06b0211210 bp-c4307805-87d8-4869-9c69-46d060211210 bp-fa9c9f16-08ab-442f-be8a-a92230211210 bp-f9e38252-824d-4900-bcf8-b5e1d0211210 bp-6fb377b3-f867-4924-ad07-1f2c30211210 bp-1ed78b16-8c33-4011-9749-2c4700211210

Not a huge issue for me, of course, but if I can stop the crashing, that would definitely be an aesthetic improvement.

Firefox continues to crash after every session ending when I close it out. I have an old computer with not a bunch of memory, but would that affect the closing of a session, and if so, why? I have the option selected to clear history when Firefox closes, as I don't want to have to try and remember to do this manually everytime I close a session. What is checked are all of the "History" options; the "Data" options are left alone. Anyway, crash reports: bp-6a558009-aeed-4b81-8aee-8bf560211210 bp-e946da15-471d-4f6c-8bf9-247540211210 bp-39505be6-9c4e-4e4c-a4e0-f8c930211210 bp-085e9350-9fe1-4386-a10e-1d06b0211210 bp-c4307805-87d8-4869-9c69-46d060211210 bp-fa9c9f16-08ab-442f-be8a-a92230211210 bp-f9e38252-824d-4900-bcf8-b5e1d0211210 bp-6fb377b3-f867-4924-ad07-1f2c30211210 bp-1ed78b16-8c33-4011-9749-2c4700211210 Not a huge issue for me, of course, but if I can stop the crashing, that would definitely be an aesthetic improvement.

All Replies (2)

more options

Product Firefox Release Channel release Version 94.0.2 Build ID 20211119140621 (2021-11-19)

bp-6a558009-aeed-4b81-8aee-8bf560211210 Signature: OOM | large | NS_ABORT_OOM | mozilla::gfx::SourceSurfaceSharedDataWrapper::Map

MOZ_CRASH Reason (Sanitized)

MOZ_CRASH(OOM)

Crash Reason EXCEPTION_BREAKPOINT

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

This is for Sumo's Related Bugs 1702132 NEW --- Crash in [@ OOM | large | NS_ABORT_OOM | mozilla::gfx::SourceSurfaceSharedDataWrapper::EnsureMapped] ++++++++++++++++++++++++++++++++++++++++++ bp-e946da15-471d-4f6c-8bf9-247540211210 = Uptime 975 seconds (16 minutes and 15 seconds) Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++ bp-39505be6-9c4e-4e4c-a4e0-f8c930211210 Signature: shutdownhang | nsTHashtable<T>::s_HashKey | PLDHashTable::Search | mozilla::net::RemoveExactEntry

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-teardown. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT +++++++++++++++++++++++++++++++++++++++ bp-085e9350-9fe1-4386-a10e-1d06b0211210 = Uptime 460 seconds (7 minutes and 40 seconds) Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1725820 NEW --- Crash in [@ AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown]

1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 95.0 Build ID 20211129150630 (2021-11-29)

bp-c4307805-87d8-4869-9c69-46d060211210 Signature: shutdownhang | mozilla::net::nsStandardURL::TemplatedMutator<T>::Init

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-teardown. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-fa9c9f16-08ab-442f-be8a-a92230211210 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step profile-change-teardown. Something is blocking the main-thread.

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1578273 NEW --- Firefox process staying alive after exit

1524200 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1426941 REOPENED --- Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown +++++++++++++++++++++++++++++++++++++++++++++++ bp-f9e38252-824d-4900-bcf8-b5e1d0211210 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : out of memory: 0x0000000000001000 bytes requested

Crash Reason EXCEPTION_BREAKPOINT

more options

A shutdownhang basically means something about the browser is not responding.


Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}