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Crash Reporter on close
Just installed Win 11. Now when I close Firefox I get the Crash Report dialogue and then option to quit or restart Firefox. Help needed.
You likely need to uninstall Winzip courier as disabling may not be sufficient to prevent injecting its DLLs in Firefox.Read this answer in context 👍 0
All Replies (9)
If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".
You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.
- click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternatively you can open about:crashes via the location/address bar.
Just installed Win 11. Now when I close Firefox I get the Crash Report dialogue and then option to quit or restart Firefox. Help needed.bp-883de39a-a94c-4558-9fe1-353120211113
This is a problem with WinZip Courrier that tries to inject some DLL files in Firefox.
- Firefox 94.0.1 Crash Report [@ npwzwmc64.dll | GetModuleHandleW ]
- 1706038 - Crash in [@ npwzwmc64.dll | GetModuleHandleW] (WinZip Courier)
(please do not comment in bug reports
bp-883de39a-a94c-4558-9fe1-353120211113 Signature: npwzwmc64.dll | GetModuleHandleW
Uptime 219 seconds (3 minutes and 39 seconds)
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
npwzwmc64.dll = nothing found npwzwmc.dll = Part of WinZip Courier by WinZip Computing
sysfer.dll = Symantec CMC Firewall
IPSEng64.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1706038 NEW --- Crash in [@ npwzwmc64.dll | GetModuleHandleW] (WinZip Courier)
Update your protection programs. If the problem continues, disable them as a test.
Is there a WinZip add-on in the browser? Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)
In the Add-ons Manager, on the left, select Extensions.
Winzip courier disabled. Problem still there
You likely need to uninstall Winzip courier as disabling may not be sufficient to prevent injecting its DLLs in Firefox.
Removing Winzip Courier worked. Thanks
Reply from Corel (Winzip)
WiZip Courier 11 has yet to be certified on Windows 11 and we are still performing testing to certify it. But we thank you for bringing this to our attention as we had not yet encountered it in our testing routines. It is likely that either the Courier extension for Firefox will be re-released through the Firefox Add-Ons store or as an update to Courier 11 itself where a new installer would be downloaded. Unfortunately I don't have an exact ETA on when this will happen, only that the testing teams are actively working on this as top priority.