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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Access denied error using windows 11 for URL https://my.xfinity.com/?cid=cust MS Edge works fine for the same URL

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Getting this error when browsing to https://my.xfinity.com/?cid=cust : Access Denied You don't have permission to access "http://my.xfinity.com/?" on this server.

Reference #18.2f034017.1636300530.ec4a141

MS edge works okay on the same laptop & same url. This is with Windows 11

Getting this error when browsing to https://my.xfinity.com/?cid=cust : Access Denied You don't have permission to access "http://my.xfinity.com/?" on this server. Reference #18.2f034017.1636300530.ec4a141 MS edge works okay on the same laptop & same url. This is with Windows 11

Réiteach roghnaithe

Once I thought about it, the answer was simple: clear all of the site's cookies. That did.

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Réiteach Roghnaithe

Once I thought about it, the answer was simple: clear all of the site's cookies. That did.