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frequent crashes mostly when clicking on a link or button

  • 11 freagra
  • 1 leis an bhfadhb seo
  • 27 views
  • Freagra is déanaí ó stephenp1394

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Firefox is frequently crashing after having tried most of the general troubleshooting steps and crash specific troubleshooting steps as well (but not every single one). Next one to try is updating Mac OS because I am one version behind. that being said, the update takes a long time and just wanted to see if anybody can quickly identify what may be the issue before upgrading Mac OS. It seems to mostly crash when clicking on a link or button.

Please note that from the very beginning when I started using Firefox close to a year ago, I had a specific bug that has never been solved (but it never caused crashes in the past). What happens is any type of pop-up menu does not open properly and the pop-up itself "crashes" when you try and open it (e.g. auto fill pop up when you focus an input, context menu pop up, drop-down menu for various Firefox actions in the toolbar, etc.), but it does eventually open with several attempts. Would greatly appreciate any help, thank you.

crash report ID: bp-f7262280-9bd9-4039-b407-d841c0210826

All Replies (11)

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stephenp1394 said

Please note that from the very beginning when I started using Firefox close to a year ago, I had a specific bug that has never been solved (but it never caused crashes in the past). What happens is any type of pop-up menu does not open properly and the pop-up itself "crashes" when you try and open it

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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bp-f7262280-9bd9-4039-b407-d841c0210826 Signature: PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1717501 NEW --- Crash in [@ PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute]

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Is this with all websites/pages, some, a few?

What were you doing at the time? surfing, watching a clip, reading something . . . .


Is there a crash when using Troubleshoot(Safe) Mode?

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Thank you for the response.

  • I already tried troubleshoot mode
  • the crashes are happening on many different sites, it's not site-specific
  • I already cleared cache and cookies as well.
  • Crashes seem to always happen when clicking a link or a button but have seen it crash on its own it's a few times without doing that

I'm confused regarding your second comment.

I don't think it's because I'm blocking content because like I said it attempts to open the pop-up and I see it for a split second and then it crashes, it's not like it prevents it from even trying to open. I also don't ever remember enabling a setting like that.

Athraithe ag stephenp1394 ar

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stephenp1394 said

I'm confused regarding your second comment.

Please explain.


Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia

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Thank you so much for the response, I didn’t want you to have to write all that and I stated above that I was on Mac OS, not sure if you saw that. I already did the reinstall a few days back which did not work.

It appears as though the crash report I provided doesn’t provide much helpful info and we're still just simply going to have to try several more different troubleshooting steps without having any confidence in which one may work, is that fair to say? If so, I may not want to continue further for right now because I was thinking the crash report may quickly pinpoint the problem.

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one thing I didn't mention that I forgot to say was I noticed that the crashes start to happen right after I updated to the latest version of Firefox like a week ago.

here is the full list of what I tried:

  • Firefox refresh
  • Firefox troubleshoot mode
  • clear cache and cookies
  • restarted my computer
  • Apple diagnostics hardware test (no issues found)
  • Malwarebytes scan
  • Firefox reinstall
  • updated to latest version of Firefox

what I DIDN'T try:

  • upgrading Mac OS from Catalina to Big Sur
  • did not check if my graphics drivers are up to date

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stephenp1394 said

. . . and I stated above that I was on Mac OS

and?

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I was trying to say I didn't want you to have to write out all the steps for the other operating systems and that you must have missed how I mentioned I'm on Mac OS in the original post. It certainly wasn't intended to be any type of negative comment.

Do you have any final recommendations/comments based on the recent replies I gave? Thank you.

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I show instructions for the major systems in my posts because others with different systems could have the same issue.

Did you try Mac in Safe Mode?

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didn't realize that sorry

No I didn't try Mac OS safe mode, but I will try that, thank you

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