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Netflix not working. asks to install silverlight.
My Teenager made some changes to Firefox settings to do some Roblox stuff. I dont know what she did and she is not sure either. since then, I cannot use Netflix. If I try to view a movie, then i get a page asking to install HTML5 or the silverlight plugin I have tried doing all the suggested workarounds but nothing works I have Chrome as a backup browser, and Netflix runs OK on chrome. I prefer to have everything on firefox as, - up to now - it does everything i want or need any advice please
Windows 10, laptop, FireFox version 90.0.2 (showing up-to-date)
This article may help or contain a helpful link relating to user agent (if that is the issue): https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefoxRead this answer in context 👍 0
All Replies (3)
HI, this Roblox stuff has changed your useragent, so Netflix can't recognize the browser. Please reset your UA to the default version.
This article may help or contain a helpful link relating to user agent (if that is the issue): https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox
Thank you for your help. Roblox had, indeed, put some extra stuff into my useragent. I had no idea what useragent was but, I followed the link from TerryN21 and was able to follow the advice there without too much difficulty. Firefox is back working correctly with Netflix. cheers