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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Tabs keep Crashing despite having reinstalled Firefox 6 times now.

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  • Freagra is déanaí ó FredMcD

Sealion
Sealion
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On my new PC with a fresh and fully up to date installation of Windows 10, Firefox tabs keep crashing for no reason.

Ticking all the boxes they give me in the crashed tab and hitting reload/refresh tab is unlikely to actually fix the tab. I have to hit that button at least 5 times to maybe get the tab working again and even then it's basically a coin-toss whether it actually gets fixed or not.

I have 7 firefox.exe.(number).dmp files with no way to upload them here but if there is an way to do that please let me know so I can provide additional data.

Please help me with this ASAP, I'd rather continue to use Firefox on my new machine than go back to Chrome. Thank you.

On my new PC with a fresh and fully up to date installation of Windows 10, Firefox tabs keep crashing for no reason. Ticking all the boxes they give me in the crashed tab and hitting reload/refresh tab is unlikely to actually fix the tab. I have to hit that button at least 5 times to maybe get the tab working again and even then it's basically a coin-toss whether it actually gets fixed or not. I have 7 firefox.exe.(number).dmp files with no way to upload them here but if there is an way to do that please let me know so I can provide additional data. Please help me with this ASAP, I'd rather continue to use Firefox on my new machine than go back to Chrome. Thank you.

All Replies (5)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Sealion
Sealion Úinéir na ceiste
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bp-40bf5d61-b3d1-4dd2-885c-009250210714 bp-e07c44a0-6d9b-43ba-9fd0-996380210714 bp-2442b46f-cbf5-4676-ae32-8c54c0210714 bp-dfc54004-c070-4fa0-b723-5d40b0210714 bp-5580669b-57ae-424d-8ad1-5d9d30210714

This crash report fails to submit every time I hit Submit All: 3cf68d62-3622-46b5-8a20-b1486be6ec94 - 13/07/2021, 19:01

FredMcD
FredMcD
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Sealion said
This crash report fails to submit every time I hit Submit

The servers sometimes decide they don't need a submitted report.


bp-40bf5d61-b3d1-4dd2-885c-009250210714 Signature: je_free | mozilla::detail::HashTable<T>::changeTableSize | mozilla::detail::HashTable<T>::add<T> | js::ValueToIterator

Uptime 21 seconds

MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(mNode)

Crash Reason EXCEPTION_BREAKPOINT ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-e07c44a0-6d9b-43ba-9fd0-996380210714 - Uptime 2 seconds bp-2442b46f-cbf5-4676-ae32-8c54c0210714 - Uptime 0 seconds bp-dfc54004-c070-4fa0-b723-5d40b0210714 - Uptime 64 seconds

Signature: arena_t::GetNonFullBinRun | moz_arena_malloc


MOZ_CRASH Reason (Sanitized) : MOZ_RELEASE_ASSERT(mNode)

Crash Reason EXCEPTION_BREAKPOINT

KERNELBASE.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5580669b-57ae-424d-8ad1-5d9d30210714 Signature: mozilla::dom::HTMLCollection_Binding::DOMProxyHandler::finalize

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

KERNELBASE.dll = Microsoft

FredMcD
FredMcD
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Perform a System File Check to fix corrupted system files

Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}