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Feedback

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  • Freagra is déanaí ó Chris Ilias

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How can I submit feedback to the developers? I click Feedback in Help and get the new tab, sign-in labyrinth that goes nowhere fast and is frustrating beyond belief! Basically I want to complain about today's "New" Firefox Format - it takes up too much space on my screen - I hate it!

All Replies (7)

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Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected by a team of people who read it and gather data about the most common issues.

If you need to file a bug report or feature request for Firefox and other Mozilla products, see File a bug report or feature request for Mozilla products for details.

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@Seburo you're posting a link to ideas.mozilla.org. This redirects to mozilla.crowdicity.com, where the account I just created for this forum doesn't work. I got stuck in the weird registration process for that site, clicked on "Need help?" and got redirected to.... discourse.mozilla.org to find a 3rd Mozilla forum where I need to register. Meanwhile, developers and contributors are discussing issues on github.com.

Only Microsoft makes a bigger mess of customer interaction.

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kerryok5 said

How can I submit feedback to the developers? I click Feedback in Help and get the new tab, sign-in labyrinth that goes nowhere fast and is frustrating beyond belief! Basically I want to complain about today's "New" Firefox Format - it takes up too much space on my screen - I hate it!

1. Requiring me to obtain a social media account to provide "feedback" when I already have a support.mozilla.org and a bugzilla.mozilla.org accounts is PURE INSANITY DESIGNED TO MAKE US AUTOMATONS OF THE SOCIAL MEDIA INFORMATION CONTROL FACISTS. I am not on social media, have no intention of ever being on social media and, if you offer a product that DOES NOT REQUIRE social media TO USE AND DONATE TO FOR DEVELOPMENT, I shouldn't be FORCED to use social media to tell you how badly you missed the mark with the latest update.

2. It appear clear that this update was designed solely for phone use. If you no longer want desktop users who DO NOT want CLOUD or SOCIAL MEDIA services and all the attendant security risks (I am a former software developer and KNOW that ALL online activity is EASILY COMPROMISED, so minimize my use to email and web for product / service info and support) you should have announced such intentions far enough in advance for users who preferred your previous desktop product could find another product that better supports their usage patterns.

3. On the desktop there is so much wasted space - to much empty space between pull-down menu items, history lists etc.

4. You keep "dumbing down" the interface making useful features harder to find while removing the ability of users to configure the product for their personal needs. E.g. "Restore Previous Session" has migrated from a one-click menu position with a button that could be added to a tool bar to an auxillary pull-down down menu, expanded menu item (i.e. 3 layers deep). That is just one example.

5. You keep adding "dumb user" coding - using data hiding to force security choices you have judged all users should use - breaks many sites that worked fine before the updates in which you forced these "features" on users. Example: look how deep into options and menus you have forced pop-up window blocking and site exceptions.

6. With each update there are more and more websites that I have to switch to Chrome to access because your "updates" create incompatibilities with common web page coding practices. It has gotten to the point of absurdity because Firefox is even incompatible with this site. (E.g. your numbered and item list controls at the top of this reply cannot be properly interpreted by Firefox.)

I could go on, but your "support" site is designed to confound, confuse and chase away actual customer feedback other than "fan boy" postings. (E.g. look at how well you have hidden the conntrols to start a new thread on this forum.)

Do us all a favor: push an update that clearly states the intent to have a single version of Firefox for all platforms, coded to support the least capable so we can move on to other browsers if we have no use for these anti-human factors interfaces and control schemed designed to suit the lowest common denominator - a cell phone.

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re: "1. Requiring me to obtain a social media account to provide "feedback"...." AMEN! And if users attempt to circumvent that by creating a mozilla account, they try to force us to link to another device.

On top of that having multiple "feedback" links on their so-called "help" site that just lead us in circles. And when we give up and try the community, like you said, "look at how well you have hidden the controls to start a new thread on this forum."

Firefox has multiple problems after the "themes" so-called upgrade... and there's no way to report them.

Hypocrites. But i'm stuck with Firefox because google and microsoft are worse. Looking for an alternative, again....

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Athraithe ag Chris Ilias ar

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I am just a simple user, not a techie or guru but I do need to tell you that this last update imho is the worst. The new tab configuration at the top is very frustrating: my aging eyes to not see tiny, washed-out gray letters and I think the space could have been better utilized.

As far as feedback is concerned, if you are in the business of offering a first-rate site and continually trying to make improvements, I should think listening to your supporters and their feedback would be useful and a prime consideration.

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>> I am just a simple user, not a techie or guru but I do need to tell you that this last update imho is the worst. The new tab configuration at the top is very frustrating: my aging eyes to not see tiny, washed-out gray letters and I think the space could have been better utilized.

As far as feedback is concerned, if you are in the business of offering a first-rate site and continually trying to make improvements, I should think listening to your supporters and their feedback would be useful and a prime consideration. <<

A VERY STRONG "DITTO".

And what about the wasted space in the menu pull-downs? Defaulting the font to a massive 16 point? The change to the rendering of web page controls with excess wasted space? etc. etc. It would have been nicer if they focused on bugs that prevent proper page views so that I don't have to switch over to chrome 3 - 4 times per week whenever Firefox fails to render a page / control properly. (And yes, for a long time I reported these page rendering bugs to Mozilla but gave up because they never fixed one of them. Now the menu item to report a page-rendering problem has disappeared.)

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Hi everyone, It doesn't look like the person who posted the original question is going to respond, and others seem to be using this thread for there own issues, so I'm going to lock this thread.

For better help, it would be best to use https://support.mozilla.org/en-US/questions/new where volunteers can get more details about your setup.