Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Default search engine is locked.

  • 5 fhreagra
  • 1 leis an bhfadhb seo
  • 29 views
  • Freagra is déanaí ó cor-el

more options

Latest version installed a few days ago. Google was set as my default search engine. I can not remove google, and in the Search section of preferences I find only google. I can not add search engines or set a new default browser. A fix will be much appreciated.

Latest version installed a few days ago. Google was set as my default search engine. I can not remove google, and in the Search section of preferences I find only google. I can not add search engines or set a new default browser. A fix will be much appreciated.

Réiteach roghnaithe

Are the others, such as Bing and DuckDuckGo, listed in the Search Shortcuts box after using the Restore... button, or doesn't Restore do anything?

Read this answer in context 👍 0

All Replies (5)

more options

Hi sevenspires, on your Preferences page, Search panel, does it mention either

  • an add-on is controlling your search engine
  • your organization is controlling some settings

Toward the bottom of that panel, below the Search Shortcuts box, you should find a button to "Restore Default Search Engines". Is that clickable -- and if it is, does clicking it help?

more options

You can check for recently installed suspicious or unknown extensions.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
more options

Thank you for advice. Unfortunately, default search still stuck with google

more options

Réiteach Roghnaithe

Are the others, such as Bing and DuckDuckGo, listed in the Search Shortcuts box after using the Restore... button, or doesn't Restore do anything?

more options

Try to rename/remove search.json.mozlz4 in the Firefox profile folder with Firefox closed to rebuild the search engines registry.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Firefox will rebuild search.json.mozlz4 from the builtin search engines.