Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Lost all my password

more options

Hello folks

I hope everyone is doing good :)

I 'refreshed' firefox as suggested. The guidance suggested that all my logins and passwords would be preserved but when I check the Logins and Passwords all have been cleared. I was able to find key4.db file in the Old Firefox Data folder created after the refresh but I couldn't find the second required file "logins.json" to recover my logins succesfully.

Any suggestions or advice?

Thanks

All Replies (3)

more options

what is your o.s. ? version of FF?

more options

Windows 7 (64-bit) Version 88.0.1

more options

There's a possibility that there is another FF profile with the data. So try invoking another profile on the list and then analyzing for your user data

go to below url:

about:profiles