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Prime Video: "Your browser does not support High-Definition playback due to content restrictions"

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  • Freagra is déanaí ó jrh

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Since 88.0.1 all Amazon Prime Video content displays this message: "Your browser does not support High-Definition playback due to content restrictions. Please update your browser for the best Prime Video experience".

I've tried turning off vpn, adblocker, and set tracking protection back to 'standard', nothing helps.

I'm on W10 1909 Home which is technically not supported by MS as from this week so I did consider that as a possible (but unlikely) reason for it. However, the content plays fine in MS Edge. The content also plays fine from a laptop running Chrome on 1909 Enterprise (similar build to mine albeit not out of support yet).

I see widevine was updated in 88.0.1 - could this be the issue?

Thanks

Attached screenshots

Réiteach roghnaithe

Resolved. I was about the reinstall and then considered clearing all cookies and data.

Once that was done, content is playing correctly again.

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All Replies (6)

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Is it really 88.0.1? It should be fixed in this version.

Helpful?

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Yes. I didn't have any issues with 88.0 - content played fine for me.

The bug report for 88.0 seemed to be for bought Amazon content, which I don't have. Maybe the bought stuff is handled slightly differently to the included with Prime stuff that I'm trying to watch.

Helpful?

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I can confirm it has nothing to do with 1909 as I've updated to 20H2 and the problem is still there.

Anyway to rollback to a functioning version of Firefox?

Helpful?

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What Widevine version are you using (about:addons -> Plugins) ?

Helpful?

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It's 4.10.2209.1

Helpful?

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Réiteach Roghnaithe

Resolved. I was about the reinstall and then considered clearing all cookies and data.

Once that was done, content is playing correctly again.

Helpful?

Cuir ceist

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