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some add ons not working in instagram
as of two days ago I was able to use some of the video and stories down loader for Instagram videos stories that i could sen to my desktop but now i can not get them to work for instance here is one of them Media Helper by Mitta does not work . when i click on something in Instagram story post whatever in the download arrow in the menu bar it gives a round brownisH YELLOW DOT NEXT TO THE ARROW and says failed and noting shows up on the desktop. Here is another add on that does not work but used to IG down for Instagram neither work but as of the end of April they did . Not sure if it is Instagram which i have seen has problems but why now do they not work. I am using Instagram on windows 10 pc with firefox as default browser. I have disable and removed some add ons reinstalled firefox and still does not work. is there something I am doing wrong or is it the addion themselves or instagram. works in Chrome and edge not firefox I need help
All Replies (11)
Hi Mary, I think this is the same issue you posted in recent days?
Instagram definitely makes it difficult to download their content. Regarding the Media Helper extension, I do see some reports of problems over the past week here:
An updated version was posted on Wednesday. Can you confirm you have the latest version? You can go the Add-ons page and click the extension listing to open the Details panel and check the version, or use the gear button to Check for Updates.
Probably you've been to the Add-ons page a few times, but just in case:
- Ctrl+Shift+a (Mac: Command+Shift+a)
- "3-bar" menu button (or Tools menu) > Add-ons
- type or paste about:addons in the address bar and press Enter/Return
In the left column of the Add-ons page, click Extensions. On the right side, find the "Manage Your Extensions" heading.
If there is at least one extension before the next heading -- "Recommended Extensions" -- please continue:
Then scan down the list for Media Helper.
Hopefully you can get that one working and don't need to find a new one.
This one has had 3 updates just today and the author is working on it, so hopefully it will start working soon:
Open bug for Firefox in latest version:
yes this is the version by Mitta 1.17.3 says latest version for media helper
but when i click the icon in the instagram story phot or video with this add on the download arrow had a brownish yellow dot and when i open the down load it say failed and nothing appears on the desktop
thank you for the info. Media Helper Easily download Instagram pictures and videos. Note:
This is beta version, when video post mouseover you must wait a little second. Allow automatic updates Default On Off Run in Private Windows Allow Don’t Allow When allowed, the extension will have access to your online activities while private browsing. Learn more Author mittya Version 1.17.3 Last Updated May 2, 2021 Rating 123 review
the above is what the add on info says
see the capture attachment this is what i get'
It's interesting that the video URLs are on Facebook (fbcdn.net). If you right-click one of the entries on the menu and Copy Download Link, then paste it in the address bar, can Firefox retrieve the file, or is there any error message displayed?
tried that and will not work
but what is odd is all these stories and video work in Chrome and edge just not Firefox I have to go to those styes if i want to copy to desktop
Is there an error message displayed in Firefox?
just says failed when i try to send to desktop and the download arrow does not tur blue and download it
Sorry to get nerdy here: could you test again, but first open the Browser Console popup window. Either:
- "3-bar" menu button > Web Developer > Browser Console
- (menu bar) Tools > Web Developer > Browser Console
- (Windows) Ctrl+Shift+j
Click the trash can icon at the upper left to clear the window, then switch back over to your main window and try the fbcdn.net download again.
Then switch back over to the console window. Did Firefox log any errors related to the failed download?
More info on the Browser Console: https://developer.mozilla.org/docs/Tools/Browser_Console