Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download attachments from the website ensap.gouv.fr

more options

I am unable to download attachments from the French government website ensap.gouv.fr. With Microsoft Edge, it works perfectly. Do you know a solution for Firefox?

Réiteach roghnaithe

What kind of files are this ?

Is this about PDF files ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 👍 0

All Replies (7)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a download manager.


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

Helpful?

more options

Hello, The browser tells which attachments to download but when I click on those attachment links, nothing happens. There is no error message. I Visited the Mozilla add-ons web page before asking my question. There is nothing on this subject. I am working with Windows 10. On the other hand, it runs well with Microsoft Edge.

Helpful?

more options

Georges Langlois said

The browser tells which attachments to download but when I click on those attachment links, nothing happens. There is no error message.

Try using the right-click.

I Visited the Mozilla add-ons web page before asking my question. There is nothing on this subject.

Did you search for download managers?

Helpful?

more options

Réiteach Roghnaithe

What kind of files are this ?

Is this about PDF files ?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

Helpful?

more options

Hello I tried the right click: without effect. I tried to restart Firefox in Safe mode and to switch to the DEFAULT theme: without effect. I looked in the download library, the download history where I can see files downloaded from websites other than ensap.gouv.fr. The files which should come from ensap.gouv.fr are not there. I saw on the Microsoft Edge browser (which works well) that the files to download are PDF files.

Thank you for your help but this bug is sad for Firefox.

Helpful?

more options

What happens if you try to download the PDF attachments via "Save Link As" in the right-click context menu or via a left-click ? What kind of content (MIME) type does Firefox show in the download dialog and what choices do you have ? Does Firefox identify the file as a PDF file ?

In most cases Firefox can offer to open the file in a Firefox tab and allow to save the file this way.


You can possibly check the Web Console and Network Monitor for possible error messages.

Helpful?

more options

Hello When I left click on an attachment link, nothing happens. When I right click on an attachment link, a contextual menu opens. In this menu: - If I choose, 'Open the link in a new tab', I return to my identification as when opening the website (identity and password); - If I choose, 'Save link target as', a html file is saved in the download folder. A double click on this html file opens a window and a search for opening the file for a few seconds and nothing more; - if I choose 'Copy the link', then I paste the link in a new Firefox window and I return to my identification as when opening the website (identity and password); Link exemple: https://ensap.gouv.fr/web/remunerationpaie/2021; -if I choose 'Bookmark on the link', a bookmark is displayed in the list of bookmarks. A double click on this bookmark opens and closes a window in one second. Bookmark properties exemple: Name: Février 2021 2021_02_BP_fevrier.pdf (PDF, 25 Ko) 110,33 €; Address: https://ensap.gouv.fr/web/remunerationpaie/2021. You may notice that PDF appears in the bookmark's name.

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.