Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

no display & no options

  • 7 bhfreagra
  • 1 leis an bhfadhb seo
  • 18 views
  • Freagra is déanaí ó tregxoferif

more options

web pages don't display but address is shown at tabs, can't see options but other menu options seem to be okay. I uninstalled and erased all related data (I could find) multiple times and reinstalled multiple times but problem remains. I tried refresh, safe mode, etc. At installation I get error VCRUNTIME140_1.dll not found, a susequent installation finishes without errors. I am sending this from another system because I can't use the problem unit for this post. The problem system is similar to this one. I am puzzled and seek help.

Réiteach roghnaithe

Further, after comparing the installed versions of Visual C++ at these two systems, I noticed 2015 & 2017 were missing at the failing system. How this happened is beyond me. Anyway, following "cor-el"'s suggestion I installed "Visual Studio Community 2019" and Eureka it works again.

Read this answer in context 👍 0

All Replies (7)

more options

Check if there is an updates to the drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

To open Firefox in SafeMode holding down the Shift and on Mac Options key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Athraithe ag RageE1der ar

Helpful?

more options

treg:

do a windows search of your disk for:

VCRUNTIME140

there should be a bunch of them, plus 1 in the Mozilla FF folder

Helpful?

more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

Helpful?

more options

The working system and the failing system has the same occurrence of VCRUNTIME140_1.dll (two entries)

Helpful?

more options

The file might not be registered properly.

Did you try to reinstall this component ?

Helpful?

more options

I noticed in Troubleshooting info: Launcher Process: disabled due to failure address bar entries about: ...... don't work

Helpful?

more options

Réiteach Roghnaithe

Further, after comparing the installed versions of Visual C++ at these two systems, I noticed 2015 & 2017 were missing at the failing system. How this happened is beyond me. Anyway, following "cor-el"'s suggestion I installed "Visual Studio Community 2019" and Eureka it works again.

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.