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Can't login to Spectrum.net using Firefox

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Spectrum.net has changed their login page as of March 17, 2021. I am unable to login under Firefox and get Spectrum error 'IDID-1060'. I tried Edge and Chrome browsers with no problems. I contacted Spectrum and they say it's a Firefox issue. I've tried removing extensions, clearing caches, starting in Firefox 'safe mode', disable VPN but nothing works! I would prefer NOT to reset Firefox as I don't want to lose my changes. I'm on version Firefox 86.0.1 and Windows 10 20H2. Does anyone else have this problem or can suggest other troubleshooting ideas?

Réiteach roghnaithe

hello baumkid,

I dont seem to have a problem with that site. I attached a pic for your review. Also, it seems that my FF can access the login page at here:

https://id.spectrum.net/login?client_id=consumer_portal&nonce=999400866042017261169273562898&state=eyJ0YXJnZXRVcmwiOiIiLCJ4c3JmIjoiYW1kMGNsUmlUM1ZEYzFkVmFWUldMVXBhTVZkRk9FOXljM2xVZVVKeldVMWtlVGhQYjJwSWNXWlBiZyJ9&code_challenge=amuGt3-VJLiQv5BqX2qNfTT8_vPEePLx3GCLDb1k-2s&code_challenge_method=S256&account_type=RESIDENTIAL&exVisitID=693caa50-c350-4193-a497-157d72a6b8af

So I am not sure why you are having issues with your FF.

Here are some things you might try:

1) Paste and go to the link above and see if this takes you to the login page 2) Go to the "cookies" section then find & delete all for Spectrum. Then retry you urls. 3) Reinstall your FF. But after the initial uninstall, reboot your computer.

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Réiteach Roghnaithe

hello baumkid,

I dont seem to have a problem with that site. I attached a pic for your review. Also, it seems that my FF can access the login page at here:

https://id.spectrum.net/login?client_id=consumer_portal&nonce=999400866042017261169273562898&state=eyJ0YXJnZXRVcmwiOiIiLCJ4c3JmIjoiYW1kMGNsUmlUM1ZEYzFkVmFWUldMVXBhTVZkRk9FOXljM2xVZVVKeldVMWtlVGhQYjJwSWNXWlBiZyJ9&code_challenge=amuGt3-VJLiQv5BqX2qNfTT8_vPEePLx3GCLDb1k-2s&code_challenge_method=S256&account_type=RESIDENTIAL&exVisitID=693caa50-c350-4193-a497-157d72a6b8af

So I am not sure why you are having issues with your FF.

Here are some things you might try:

1) Paste and go to the link above and see if this takes you to the login page 2) Go to the "cookies" section then find & delete all for Spectrum. Then retry you urls. 3) Reinstall your FF. But after the initial uninstall, reboot your computer.

Helpful?

Cuir ceist

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