Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Incorrect password when trying to create a new Recovery Key

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • Freagra is déanaí ó cor-el

more options

I changed the email address for my Firefox Account today, which involved entering my password. The password was not recognized, despite having been used without any problems in the past, and being stored unchanged in my password manager.

I managed to reset the password using my Recovery Key, logged in with it successfully, then tried to create a new Recovery Key to replace the now obsolete one. The process failed at the first step, however, claiming an incorrect password. I reset once more, again logged in with it successfully, and yet again I get an incorrect password error when trying to generate a new Recovery Key.

Obviously the password is working fine as I've successfully used it to log into this Support forum.

What could be the issue here?

All Replies (3)

more options

Can you login to the Firefox account via this web page?

more options

Indeed I can sign into my Firefox account with those two links, as can I sign into this very support forum.

more options

Does that allow to create the recovery key ?

Creating a new recovery key may require a fresh login to and might not work if you try this from within Firefox Sync settings.