Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Bookmarks losing web addresses

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 9 views
  • Freagra is déanaí ó talkingcats

more options

I have been using Firefox for 10+ years but have encountered a completely new problem in the last few weeks. Random bookmarks have been losing their web addresses. The bookmark remains but the URL has disappeared. You can't edit the bookmark to re-enter the URL and the only solution is to delete and recreate. Often several bookmarks in different folders are impacted. I have now taken to backing up my bookmarks every time I create a new one.

Anyone seen anything like this or know what the solution is?

Many thanks

Firefox version = 86.0 64 bit (but the problem started before 86.0 rolled out) OS version = Windows 10 Pro 2004 64 bit

I have been using Firefox for 10+ years but have encountered a completely new problem in the last few weeks. Random bookmarks have been losing their web addresses. The bookmark remains but the URL has disappeared. You can't edit the bookmark to re-enter the URL and the only solution is to delete and recreate. Often several bookmarks in different folders are impacted. I have now taken to backing up my bookmarks every time I create a new one. Anyone seen anything like this or know what the solution is? Many thanks Firefox version = 86.0 64 bit (but the problem started before 86.0 rolled out) OS version = Windows 10 Pro 2004 64 bit

All Replies (3)

more options

Hi, hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode.

If it's OK in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.


If that doesn't help, open the 3-bar menu > Help > Troubleshooting Information, then near the bottom look for Places Database and click on Verify Integrity. Restart Firefox afterwards - Use the Troubleshooting Information page to help fix Firefox issues. If that doesn't help, you may have a corrupt places.sqlite file in your Profile. For that, and other things to check, please see - Can't add, change or save bookmarks - How to fix.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

more options

Oops mean this reply for Scribe but impossible to delete :(

Athraithe ag talkingcats ar

more options

Scribe said

Hi, hold down the Shift key when you start Firefox to start in Safe Mode. More - Diagnose Firefox issues using Troubleshoot Mode. If it's OK in Safe Mode, disable any theme or extensions you have - 3-bar menu > Add-ons > Themes/Extensions, then restart Firefox; now if it's still OK, re-enable them one by one until you find the culprit. You may need to restart Firefox after enabling some extensions.

If that doesn't help, open the 3-bar menu > Help > Troubleshooting Information, then near the bottom look for Places Database and click on Verify Integrity. Restart Firefox afterwards - Use the Troubleshooting Information page to help fix Firefox issues. If that doesn't help, you may have a corrupt places.sqlite file in your Profile. For that, and other things to check, please see - Can't add, change or save bookmarks - How to fix.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Thank you. I will try those suggestions