Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Passwords and logins all gone

  • 8 bhfreagra
  • 2 leis an bhfadhb seo
  • 13 views
  • Freagra is déanaí ó dianejustyak

more options

As of Feb, 23, 2021 all my passwords and logins are gone. I've been going in circles for 3 hours trying to get them back. I'm even more lost now. Please any help at all for my problem? My brain is mush. If someone can help please beak it down step by step. Thank you so much, Diane

Réiteach roghnaithe

Thank you FredMcD and Cor-el for your help. Turns out Firefox did an update and didn't complete. I have it set up to do my own updates. So don't understand why it did one. Found out by accident. I appreciate the time you both took to help me. I'm also very sorry for wasting your time. I will just call it a senior moment. I feel relieved and angry for wasting 2 days on this! Again, Thank you so much for trying to help me.

Read this answer in context 👍 0

All Replies (8)

more options

Helpful?

more options

Helpful?

more options

Back up and restore information in Firefox profiles {web link} I use a Legacy add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

Helpful?

more options

Thank you so much FredMcD for trying to help me. I appreciate all the time you took. I keep coming up empty handed. It won't even let me save new passwords. I even tried to write a few in on the actual password page, nope. It says "An error occurred while trying to save this password". It won't accept them. I have to stop for today before my neighbors hear screams coming from my home.

Helpful?

more options

Helpful?

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


Macs: Make sure you install Firefox properly and that you do not run Firefox from within the DMG (Disk Images) file. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Helpful?

more options

See also:

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete of a login, so you can check if you can find this file in the profile folder or in a backup.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can look at a utility to browse System Restore points to see if you can locate matching logins.json and key4.db files.

Helpful?

more options

Réiteach Roghnaithe

Thank you FredMcD and Cor-el for your help. Turns out Firefox did an update and didn't complete. I have it set up to do my own updates. So don't understand why it did one. Found out by accident. I appreciate the time you both took to help me. I'm also very sorry for wasting your time. I will just call it a senior moment. I feel relieved and angry for wasting 2 days on this! Again, Thank you so much for trying to help me.

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.