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Firefox won't load any pages

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  • Freagra is déanaí ó AliceWyman

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I tried to install the Snapchat filters after watching "Cat Lawyer" - and I got a VC++ Runtime error. Firefox stopped loading too with the same error.

I removed the Snapchat filters app; repaired the VC++ Runtime error in add/remove programs - and now I see the symptoms as follows:

1. Launch Firefox from FF Icon.

    a) Bookmark clicks do nothing.  
    b) Type in a URL and nothing happens.

2. Launch Firefox from a ZOOM meeting link (and presumably other links) works - the page loads. And , once I have done that , the firefox browser works normally.

I can probably just uninstall/reinstall - but if anyone knows how to solve this I'd rather not lose all my saved pwd and history.

Running: MS Surface, Windows 10.


Mike

Réiteach roghnaithe

No internal menus based on HTML would work. What I ended up doing was manually copying the DLL from another application into the firefox directory and this solved it.

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This came up in the community discussion forum here. I'll quote the solution:


SnapCamera lets you be a talking potato in a Zoom call, so it's very important. It didn't seem odd that its installer adds a new VC Runtime, but somehow this completely killed Firefox.

Firefox stopped being able to launch any child processes, which led to seeing my 90 tabs with their correct icons and titles, but no URLs and no content. Keyboard shortcuts like Ctrl+Shift+j also did not work.

After re-running the full installer, after clicking Finish, I got the dreaded VCRUNTIME140_1.DLL is missing error. Okay, so installed the latest packages from https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0 and after a restart, back in business.


See alsoBug 1624546.

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P.S. I read today that the "sad kitten" filter was from an old Dell webcam and unfortunately no longer offered. But there are plenty of amusing Snap Camera lenses to choose from.

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When external links give you a different experience than your regular shortcut, one possible explanation is a dual install. If you look at the Troubleshooting Information page in that window opened by an external link -- either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

-- the first table on the page will show the location of the Application Binary. You can compare that with your Firefox shortcut to see whether they are starting up from different locations (for example, from the Program Files and Program Files (x86) folders).

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Réiteach Roghnaithe

No internal menus based on HTML would work. What I ended up doing was manually copying the DLL from another application into the firefox directory and this solved it.

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mike402: I marked your last reply about manually copying the DLL from another application into the firefox directory, as the solution.

If the problem returns, I would try installing both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Athraithe ag AliceWyman ar

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