Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

"Unable to connect" message

  • Gan freagra
  • 1 leis an bhfadhb seo
  • 11 views
more options

Using current Firefox (84.0.2) on an iMac desk computer. Since Apple put out their recent upgrade to OS Big Sur (2019 ~Nov?), Firefox keeps dropping its internet connection. Works for a session, but when I come back a few hours later I see "Unable to connect..." Restarting always gets it back to start another session. But rebooting several times every day gets old. When Firefox is on the blink, Safari browser works fine, no problem. Connection is there. But my fullest set of bookmarks is in Firefox, so I'd rather use Firefox. Even more strange: Safari and Firefox both continue to work on my wife's desktop same iMac, no problem, just not Firefox on mine. Found help article "Firefox can't load websites but other browsers can" (https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can), went through every step to troubleshoot. No go, still drops. Contacted Apple support and they were flummoxed. Any ideas?

Using current Firefox (84.0.2) on an iMac desk computer. Since Apple put out their recent upgrade to OS Big Sur (2019 ~Nov?), Firefox keeps dropping its internet connection. Works for a session, but when I come back a few hours later I see "Unable to connect..." Restarting always gets it back to start another session. But rebooting several times every day gets old. When Firefox is on the blink, Safari browser works fine, no problem. Connection is there. But my fullest set of bookmarks is in Firefox, so I'd rather use Firefox. Even more strange: Safari and Firefox both continue to work on my wife's desktop same iMac, no problem, just not Firefox on mine. Found help article "Firefox can't load websites but other browsers can" (https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can), went through every step to troubleshoot. No go, still drops. Contacted Apple support and they were flummoxed. Any ideas?