Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox hangs up, then re-opens with pompt to Create new profile

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó cor-el

ms.elunin
ms.elunin
more options

Hey,

since a few months now, firefox is bugging me. But I don't want to go Chrome, so please please help me.

I have a sync account with bookmarks etc saved. But since the last update, firefox randomly freezes and after terminating it, often re-opens with prompt to create new User profile or exit. "New User Profile" clicked then means, that it is a blank browser, I have to sign in (it remembers the bookmarks), but all browser settings, add-ons etc need to be re-set.

Now, it is up to several times a day like this and I don't get, why. Anybody got an idea?

Cheers.

P.S. here my browser specifics: in troubleshooting data

Hey, since a few months now, firefox is bugging me. But I don't want to go Chrome, so please please help me. I have a sync account with bookmarks etc saved. But since the last update, firefox randomly freezes and after terminating it, often re-opens with prompt to create new User profile or exit. "New User Profile" clicked then means, that it is a blank browser, I have to sign in (it remembers the bookmarks), but all browser settings, add-ons etc need to be re-set. Now, it is up to several times a day like this and I don't get, why. Anybody got an idea? Cheers. P.S. here my browser specifics: in troubleshooting data

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Any specific reasons you this outdated Firefox 60.2.1esr version ?

Could you please update to the current Firefox 81.0.1 release or or 78.3.1 ESR release if you prefer ESR.

I notice you have a user.js file in this profile.

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.