Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

continuous crashes

  • 4 fhreagra
  • 1 leis an bhfadhb seo
  • 13 views
  • Freagra is déanaí ó cor-el

more options

Hello, my browser continuosly crashes. It will surely crash if I open another program in my computer, but it will even randomly crashes during use. It all started after the last browser update. The browser regularly works in Safe mode. I tried disabling manually my add-ons one a time to understand if one of them was responsible, but it still crashes. My last report with the crash reporter is: bp-995e9dd2-c095-4feb-8f5c-d54fa0200917 Can you help me?

Réiteach roghnaithe

Update your Athena software. If the problem continues, disable it.

Read this answer in context 👍 0

All Replies (4)

more options

Hello!

Have you tried re-installing Firefox?

Helpful?

more options

bp-995e9dd2-c095-4feb-8f5c-d54fa0200917 Signature: asepkcs.dll | UserCallWinProcCheckWow

Uptime 4 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

asepkcs.dll = Athena Smartcard Solutions

This is for Sumo's Related Bugs 1560052 RESOLVED FIXED Crash in [@ asepkcs.dll | UserCallWinProcCheckWow]

Helpful?

more options

Réiteach Roghnaithe

Update your Athena software. If the problem continues, disable it.

Helpful?

more options

You can try to set security.osclientcerts.autoload = true on the about:config page to to see if that has effect.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

Helpful?

Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.