Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Logins & passwords missing

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 35 views
  • Freagra is déanaí ó FredMcD

more options

Opening FF today had error message about bookmarks and something (sorry cant remenber exact details) but had to shut down & restart which I did and now, whilst bookmarks are OK all my logins & passwords have gone. Opening the logins.json file shows nothing - it's empty. Checking the about:profiles shows the current one plus 2 others. One has logins but is from 2018 so most are wrong, (most of my currect logins have the firefox generated passwords) the other has none. Can I get them back?

Opening FF today had error message about bookmarks and something (sorry cant remenber exact details) but had to shut down & restart which I did and now, whilst bookmarks are OK all my logins & passwords have gone. Opening the logins.json file shows nothing - it's empty. Checking the about:profiles shows the current one plus 2 others. One has logins but is from 2018 so most are wrong, (most of my currect logins have the firefox generated passwords) the other has none. Can I get them back?

All Replies (3)

more options

Réiteach Roghnaithe

more options

I also have this issue. I went through all of the steps of saving the key3 file, installing and downloading 68ESR, making a new profile, etc. I am now back to the most up to date version and STILL am missing numerous logins. I was really hoping the solution would help. I have no idea what else to do except to re-enter all of the missing ones.

more options

logins.json and key3.db [v58+]key4.db : These are the password files.