Recent answers to Ebay purchase history tracking popups no longer workhttps://support.mozilla.org/ga-IE/questions/12939632020-07-07T06:36:15-07:00Thank you for the screenshot. It looks like they centered the overlay vertically, even though it's t2020-07-07T06:36:15-07:00jscher2000https://support.mozilla.org/ga-IE/questions/1293963#answer-1330834<p>Thank you for the screenshot. It looks like they centered the overlay vertically, even though it's too tall to fit, <em>and</em> removed the scrollbar, which is a bad combination. There are a number of ways to get it that screwed up, so it's hard to work out a solution without having hands on a page with a similar problem.
</p><p>How does it look in Internet Explorer 11?
</p>Load the web page. Then, to reload the page
bypassing the cache and force a fresh retrieval;
Ctr2020-07-06T15:55:51-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1293963#answer-1330662<p>Load the web page&#46; Then, to reload the page
bypassing the cache and force a fresh retrieval;<br>
<strong>Ctrl+Shift+R <em>(Mac=Command+Shift+R)</em></strong>
</p><p><br>
Many site issues can be caused by corrupt cookies or cache&#46;
</p><p><strong>Warning&nbsp;! ! </strong> This will log you out of sites you're
logged in to&#46; You may also lose any settings
for that website&#46;
</p>
<ul><li> <a href="https://support&#46;mozilla&#46;org/en-US/kb/delete-cookies-remove-info-websites-stored" rel="nofollow">Delete cookies to remove the information websites have stored on your computer</a> {web link}
</li></ul>
<ul><li> <a href="https://support&#46;mozilla&#46;org/en-US/kb/how-clear-firefox-cache" rel="nofollow">How to clear the Firefox cache</a> {web link}
</li></ul>
<p>If there is still a problem, <strong><a href="https://support&#46;mozilla&#46;org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Start Firefox in Safe Mode</a></strong> {web link}<br>
by holding down the <strong>&lt;Shift&gt; <em>(Mac=Options)</em></strong> key, and then starting Firefox&#46;
</p><p>A small dialog should appear&#46; Click <strong>Start In Safe Mode</strong> (not Refresh)&#46;<br>
Did this help?
</p><p>While you are in safe mode;
</p><p>Try disabling graphics hardware acceleration in Firefox&#46; Since this feature was added to Firefox it has gradually improved but there are still a few glitches&#46;
</p><p><em><a href="https://support&#46;mozilla&#46;org/en-US/kb/forum-response-disable-hardware-acceleration" rel="nofollow">How to disable Hardware Acceleration</a></em> {web link}
</p>No, the box is a fixed size. It does not allow moving or changing size. The only way to even get o2020-07-06T14:12:33-07:00southern-boyhttps://support.mozilla.org/ga-IE/questions/1293963#answer-1330654<p>No, the box is a fixed size. It does not allow moving or changing size. The only way to even get out of it since the close X is no longer on the screen is to do a page refresh. I am adding the image of the window as it now appears.
</p><p>Control minus makes everything small and I have to make everything so small as to be unreadable before the full box is viewable but then I can't find the close X on it then.
</p><p>Waterfox 56 and up also makes that box too big so it can't be closed without doing a page refresh whereas the page does have a close x on it, if you can see the entire page.
</p>Hmm, I don't have any recent eBay purchase history to look at, so let me ask you a couple questions.2020-07-06T13:55:07-07:00jscher2000https://support.mozilla.org/ga-IE/questions/1293963#answer-1330652<p>Hmm, I don't have any recent eBay purchase history to look at, so let me ask you a couple questions.
</p><p>What is wrong with the formatting of the page, or is that the same problem as the box being too small?
</p><p>Is it a separate popup window or is it a feature inside the main page (an overlay)?
</p><p>If it's a separate window, is it possible to:
</p>
<ul><li> enlarge the popup window to see more of the page?
</li><li> reduce the zoom of the page in the popup window to see more of it (hold Ctrl and tap the - key once or twice)?
</li></ul>