Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot Log into my Microsoft Account

  • 16 freagra
  • 1 leis an bhfadhb seo
  • 317 views
  • Freagra is déanaí ó McCoy

more options

Hi,I have WASTED that many hours on trying to log into my Microsoft account & it keeps telling me that I have entered the wrong password THIS IS 1000% incorrect,I am starting to run out of Passwords I just Had Microsoft into my Computers & they got me to use BING Internet Explorer & it was no PROBLEM Logging in As they Stated,It is A PROBLEM WITH FIREFOX HOW DO I FIX IT????????????????? It is EXTREMELY FRUSTRATING Thanks Darryl

Réiteach roghnaithe

dasmit said

I do not alter anything in the settings in Firefox,the only way they are altered is when Firefox does a update

Would you please check to see if that box is ticked anyway ?

Would you also check in 3-bar menu => Logins and Passwords, "login.live.com" is listed ?

(they say the internet makes your life easier - isn't always true, is it ?)

Read this answer in context 👍 1

All Replies (16)

more options

Could be a problem with cookies or with an extension.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked.


You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Hi,I done all as you suggested,But I still cannot log into my Microsoft Account through Firefox (that is with all adds on totally disabled & even in Safe mode) Although I can log in using Bing internet explorer Darryl

more options

Are you using the Password Manager to enter a saved password automatically or are you typing the password ?

more options

Hi,I have Tried using Password Manager (that does not Work) & therefore I use my Password by Typing it in,But That goes no where & then I have to hit Reload Current Page & that States it needs to be resent & then It comes up with the Log in details & states the Password is incorrect(sorry to put it this way (BULLSHIT) Between Yesterday & today,I have reset that many passwords,it is not funny anymore & I am running out of passwords Firefox is the PROBLEM,if I cannot Fix it(with your help) I will give Firefox the Flick,it has cost me many many,many Hours & Frustration is not the word for it

Thanks Darryl Darryl

more options

Hello Darryl,

Would you please take a look at this article and scroll down to

"If you can't remember your pasword or it's not working" :

https://support.microsoft.com/en-us/help/12429/microsoft-account-cant-sign-in

Anything helpful there ?


I'm a little worried about you saying :

"I just had Microsoft into my Computers" ......

Could you elaborate about that please ?

more options

It is very long & involved,a very short version,I have had to have at least 10-12 Windows 10 downloaded with Microsoft,the Last on Friday,It was a TOTAL RESET of my Computer & I lost Every thing &(apart from the new windows 10) due to a few Problems I could not resolve my self,I rang Microsoft & they came into my Computer & rectified about 3 or 4 settings & fixed the problem with my Printer Whilst they where in their,I pointed out to them about the Problem that I could not respond to Microsoft Community (through FIREFOX) & they went through with Bing & their was no Problem & they Pointed out it was a PROBLEM WITH FIREFOX) Firefox to me at the moment is a PAIN IN THE Arse & the way it is going,I WILL GIVE IT THE FLICK I have WASTED THAT MANY HOURS ON IT,but Nothing Works & to me that is USELESS Darryl

more options

I forgot to mention,what you Hi Lighted about Password on Microsoft,is totally wrong,especially when I can log in when I use BING,which PROVES IT IS FIREFOX CREATING THE PROBLEMS Darryl

more options

dasmit said

I forgot to mention,what you Hi Lighted about Password on Microsoft,is totally wrong,especially when I can log in when I use BING,which PROVES IT IS FIREFOX CREATING THE PROBLEMS Darryl

Bing is not a browser though; it's a search engine (like Google Search).

Microsoft's default browser is either Edge or Internet Explorer - as you mention the latter a few times, that will probably be the browser you use to login.


May I ask : When you click on the 3-bar menu => Options => Privacy & Security; under "Logins and Passwords" - is the box "Ask to save logins and passwords for websites" checked ?

Athraithe ag McCoy ar

more options

Yes it is, I do not alter anything in the settings in Firefox,the only way they are altered is when Firefox does a update Darryl

more options

Réiteach Roghnaithe

dasmit said

I do not alter anything in the settings in Firefox,the only way they are altered is when Firefox does a update

Would you please check to see if that box is ticked anyway ?

Would you also check in 3-bar menu => Logins and Passwords, "login.live.com" is listed ?

(they say the internet makes your life easier - isn't always true, is it ?)

more options

HI,Login.live.com is listed BUT (No Username) & Password is Correct I altered it to(username) to my email address(the same as you are using) & saved I will try it tomorrow to see if it works Tired,Sick of Computers,spent at least 9 hours on it to day & my Eyes are getting Square Thanks Darryl

more options

dasmit said

Tired, Sick of Computers, spent at least 9 hours on it to day & my Eyes are getting Square

    You take all the time you need - I totally understand !

more options

Hi McCoy,Thank you As you suggested,I went into saved passwords,& login. live.com was shown as (No User name) & the password was correct,I altered the (no User Name) to login.live.com) & saved This morning,I tried it out & It worked Perfectly Thank you for your Kind Assistance Regards Darryl

more options

dasmit said

Hi McCoy,Thank you As you suggested,I went into saved passwords,& login. live.com was shown as (No User name) & the password was correct,I altered the (no User Name) to login.live.com) & saved This morning,I tried it out & It worked Perfectly Thank you for your Kind Assistance Regards Darryl

    My pleasure, Darryl - I'm glad that you finally got it to work !

more options

Hi, To make sure I correctly thanked the Person that Helped me to solve my problem It was McCoy NOT cor-el Thanking you & I am sorry that I gave Cor-el credit for solving my problem The Person Concerned was McCoy

more options

dasmit said

Thanking you & I am sorry that I gave Cor-el credit for solving my problem

    Absolutely no need to apologize !

    I noticed that you rectified it, so: thank you  !