Recent answers to Passwords and logins lost. Added AVG addon. didn't work still no passwords.https://support.mozilla.org/ga-IE/questions/12763262020-03-18T12:50:30-07:00@knh1,
Dashlane is an Add-on. It is third-party software, not supported by Mozilla, and chosen by th2020-03-18T12:50:30-07:00user104147805413306348376805769878442569366https://support.mozilla.org/ga-IE/questions/1276326?page=2#answer-1298628<p>@knh1,
</p><p>Dashlane is an Add-on. It is third-party software, not supported by Mozilla, and chosen by the user to use with Firefox.
Making a backup of your important information is not necessary to the function of Firefox.
</p>I'm ready to dump Firefox. Problems, problems, problems. It won't allow Dashlane to work, and now it2020-03-18T09:13:16-07:00knh1https://support.mozilla.org/ga-IE/questions/1276326?page=2#answer-1298596<p>I'm ready to dump Firefox. Problems, problems, problems. It won't allow Dashlane to work, and now it's dumped all my homepages and log-ins. I reinstalled everything, then opened up my laptop tonight, and the homepages and log-ins are gone.
</p><p>I'm sick of all this, have you done this? Created a batch file? Opened your profile? (Yes, and that didn't work). I am not a computer tech and have no interest in being one. I would like a program that is put out there for use to work, not create headaches. I would gladly pay for it. This is ridiculous.
</p>Step Two:
Open Task Scheduler. Go to:
Start -> Windows Administrative Tools -> Task Scheduler
2020-03-17T03:35:03-07:00user104147805413306348376805769878442569366https://support.mozilla.org/ga-IE/questions/1276326?page=2#answer-1298300<p>Step Two:
</p><p>Open Task Scheduler. Go to:
Start -&gt; Windows Administrative Tools -&gt; Task Scheduler
</p><p>In the right pane select Create Basic Task...
In the first window, give your Task a Name (you can add a description, if you like) and select Next.
In the next window, select how often you want the Task to run - Daily, in my case - and select Next.
Here, you can set the Start date and the time of day that you want the Task to run. To help ensure successful completion and prevent possible corruption of files, choose a time when Firefox is usually closed. Select Next.
In this window, you want to Start A Program and select Next.
Now, you can Browse to the location of your batch file. Note: If you ever move your batch file, you will need to edit this part of your Task. Select Next.
On the finish window, check the box next to Open the Properties dialog for this task when I click Finish. Then, click Finish.
In the Properties dialog, on the General tab, select Run whether user is logged on or not and check the Do not store password box.
Click OK and you're all set.
You can click on Task Scheduler Library in the left pane and see your task listed in the center panel. You can select the task and click on Run in the right pane to execute the Task.
Close the Task Scheduler.
</p><p>Another note:
If your Profile name ever changes, you will need to Edit your batch files' <em>sourcefolder</em>. (Right-click on the batch file and select Edit near the top)
</p>The command line is:
xcopy /e /y sourcefolder destinationfolder
where:
/e copies everything includi2020-03-17T03:01:02-07:00user104147805413306348376805769878442569366https://support.mozilla.org/ga-IE/questions/1276326?page=2#answer-1298292<p>The command line is:
xcopy /e /y <em>sourcefolder</em> <em>destinationfolder</em>
where:
/e copies everything including folders and empty folders
/y is yes to overwrite all files
</p><p>In Firefox, go to:
3-bar Menu -&gt; Help -&gt; Troubleshooting Information
Under Application Basics, next to Profile Folder, copy the entire path to your Profile. Save this path in a Notepad for convenience. This is your Source Folder which will be copied by the Task. Close Firefox.
</p><p>You will need to decide where you are going to store the Destination Folder and the batch file. You can create a folder for this but, there can't be any spaces in the path. For example, if you want to backup your Profile to \Firefox Backup\ make it \Firefox_Backup\ instead.
</p><p>Open File Explorer. Click on the View tab. At the right end, select Options. In the Folder Options window, select the View tab and de-select Hide Extensions For Known File Types. Close the Options and File Explorer windows.
</p><p>Open another Notepad and type in:
xcopy /e /y <em>sourcefolder</em> <em>destinationfolder</em>
replacing <em>sourcefolder</em> with the Firefox Profile path and <em>destinationfolder</em> with the path to the location that you decided to save your Profile Backup.
</p><p>As an example, my command line looks like this:
xcopy /e /y C:\Users\RobertJ\AppData\Roaming\Mozilla\Firefox\Profiles\ei1er75h.Tester C:\Users\RobertJ\Documents\Firefox_Backups\TesterBackup
</p><p>Now, you can save this as a .bat file.
Select File -&gt; Save As...
In the Save As window select the folder where you want to save the batch file.
Set Save As Type to All Files (*.*)
Name your file and add .bat extension to the name then click Save.
</p><p>You can go to the saved location and double-click on the batch file to see that it is working.
You will see a command prompt window open and the copy command will run. This will not happen when the Scheduled Task runs. Then, go to the Backup location and see that your Profile has been copied.
</p><p>You can go back into File Explorer and reset Hide Extensions For Known File Types.
</p><p>(While your working on that, I'll put together how to create a basic task)
</p>OK. No problem.
Let me write it up for you and I'll post back shortly.
2020-03-17T02:21:03-07:00user104147805413306348376805769878442569366https://support.mozilla.org/ga-IE/questions/1276326#answer-1298284<p>OK. No problem.
Let me write it up for you and I'll post back shortly.
</p>No sorry.
2020-03-17T02:17:28-07:00sukisdadhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1298283<p>No sorry.
</p>Have you ever created a batch file before?
2020-03-17T02:14:19-07:00user104147805413306348376805769878442569366https://support.mozilla.org/ga-IE/questions/1276326#answer-1298281<p>Have you ever created a batch file before?
</p>Hi Robertj.
"I use a simple batch (.bat) file in a Scheduled Task which copies all three of my profi2020-03-17T02:07:41-07:00sukisdadhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1298277<p>Hi Robertj.
</p><p>"I use a simple batch (.bat) file in a Scheduled Task which copies all three of my profile folders, each day, automatically."
</p><p>How do you do that please?
</p>Well done.
2020-03-16T10:51:10-07:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1298165<p>Well done.
</p>FredMcD said
I use an add-on that makes backups of my user profile, Just In Case.
Unfortunately, i2020-03-16T09:40:30-07:00user104147805413306348376805769878442569366https://support.mozilla.org/ga-IE/questions/1276326#answer-1298145<p><em>FredMcD <a href="#answer-1278849" rel="nofollow">said</a></em>
</p>
<blockquote>
I use an add-on that makes backups of my user profile, Just In Case.
Unfortunately, it is not compatible with the current Firefox.
</blockquote>
<p>I use a simple batch (.bat) file in a Scheduled Task which copies all three of my profile folders, each day, automatically.
</p>Constant prompts about this. Small but annoying bug, especially since those working on the fix are s2020-03-16T06:47:03-07:00kemptonhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1298087<p>Constant prompts about this. Small but annoying bug, especially since those working on the fix are saying it's fixed. It's not fixed. This undermines my trust in FF and I will be dumping it.
</p>Did you check your profile folder ?
The passwords are stored in logins.json as login records in2020-01-17T04:47:08-08:00cor-elhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1282062<p>Did you check your profile folder&nbsp;?
</p><p>The passwords are stored in logins.json as login records in JSON format and you can check this file in a text editor to see if you see logins listed in the file.
If there have been problems with the password file then you might have a logins.json.corrupt file.
</p>I have a pc running windows 8. and use Mozilla Firefox as my browser. Recently I lost all my logins 2020-01-17T01:07:22-08:00sukisdadhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1282007<p>I have a pc running windows 8. and use Mozilla Firefox as my browser. Recently I lost all my logins and passwords. I saw that it was caused by an update to AVG free. I have tried everything that has been suggested by the Mozilla Forum but nothing worked. Can you help me?
</p><p>I have contacted AVG and they say that AVG will not touch Passwords or Logins&nbsp;!!
Still need an answer...
</p>Back up and restore information in Firefox profiles.{web link}
I use an add-on that makes backups of2020-01-06T04:53:17-08:00fredmcd-hotmailhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1278849<p><a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a>.{web link}
I use an add-on that makes backups of my user profile, Just In Case.
Unfortunately, it is not compatible with the current Firefox.
</p><p>Every now and then, open the profile folder and create
a <strong>copy</strong> of the current profile <strong>as is</strong> to another location
on your hard drive. This way you will have a backup.
</p><p>If you do this each day, you will not lose much data.
This should be done with <strong>Firefox Closed. </strong>
</p><p>Note: In case you need to restore from these backups,
you may need to overwrite old or corrupted files.
</p>tidbitsmov said
apparently this is where I am too, is there no way to fix this issue that is not r2020-01-06T03:49:21-08:00McCoy-therealhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1278836<p><em>tidbitsmov <a href="#answer-1278802" rel="nofollow">said</a></em>
</p>
<blockquote>
apparently this is where I am too, is there no way to fix this issue that is not related to AVG or AVAST, it is the firefox update
</blockquote>
<p><em>sukisdad <a href="#answer-1278093" rel="nofollow">said</a></em>
</p>
<blockquote>
Something to do with AVG update.
</blockquote>
<p>Please, wait to see if someone will post a reply in the thread you started here&nbsp;:
</p><p><a href="https://support.mozilla.org/en-US/questions/1276605" rel="nofollow">https://support.mozilla.org/en-US/questions/1276605</a>
</p>I didn't make backup of files because I didn't know my files would be destroyed by AVG/Mozilla.
2020-01-06T01:54:01-08:00sukisdadhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1278808<p>I didn't make backup of files because I didn't know my files would be destroyed by AVG/Mozilla.
</p>sukisdad said
Hi guys.
Thanks for your help but nothing has worked.
I had this problem about a y2020-01-06T01:11:31-08:00tidbitsmovhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1278802<p><em>sukisdad <a href="#answer-1278582" rel="nofollow">said</a></em>
</p>
<blockquote>
Hi guys.
Thanks for your help but nothing has worked.
I had this problem about a year ago and nothing from the forum helped and in the end I had to manually enter all my logins again.
I'm really pi**ed off with this and might have to stop using Mozilla!
</blockquote>
<p>apparently this is where I am too, is there no way to fix this issue that is not related to AVG or AVAST, it is the firefox update
</p>Don't you make backups of files in the profile folder ?
For the passwords this would be logins.2020-01-05T16:03:15-08:00cor-elhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1278723<p>Don't you make backups of files in the profile folder&nbsp;?
</p><p>For the passwords this would be logins.json and key4.db.
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles</a>
</li><li><a href="https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile" rel="nofollow">https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile</a>
</li></ul>Hi guys.
Thanks for your help but nothing has worked.
I had this problem about a year ago and nothi2020-01-05T01:20:07-08:00sukisdadhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1278582<p>Hi guys.
Thanks for your help but nothing has worked.
</p><p>I had this problem about a year ago and nothing from the forum helped and in the end I had to manually enter all my logins again.
</p><p>I'm really pi**ed off with this and might have to stop using Mozilla!
</p>Do you have a logins.json.corrupt file in the profile folder ?
You can use the button on the "H2020-01-03T08:07:45-08:00cor-elhttps://support.mozilla.org/ga-IE/questions/1276326#answer-1278202<p>Do you have a <b>logins.json.corrupt</b> file in the profile folder&nbsp;?
</p><p>You can use the button on the "Help -&gt; Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page.
</p>
<ul><li>Help -&gt; Troubleshooting Information -&gt; Profile Folder/Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
</li><li><a href="https://support.mozilla.org/en-US/kb/Profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/Profiles</a>
</li></ul>