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Firefox is blocking my email address. I cannot access my firefox account.

Rob
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Firefox recently changed their email login policy. They no longer allow emails with their company name. So when I try to log in, they kick it back as a bounced email. It doesn't bounce, they just don't like it. Now I cannot change it because I cannot get into it.

email address removed from question title. Please do not post sensitive information in a public forum. See Forum rules and guidelines

Firefox recently changed their email login policy. They no longer allow emails with their company name. So when I try to log in, they kick it back as a bounced email. It doesn't bounce, they just don't like it. Now I cannot change it because I cannot get into it. ''email address removed from question title. Please do not post sensitive information in a public forum. See [[Forum rules and guidelines]]''

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

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Wesley Branton
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There haven't been any policy changes to the email accepted by the Firefox Accounts system. Email addresses that contain Firefox or other Mozilla brands are not rejected. My own account actually has Mozilla branding in it.

If the email actually isn't bouncing, there are a couple of common reasons that Firefox may think that the email bounced.

Certain email providers seem to send a failure message back to Firefox, even if the email goes through. This is most common (I find) with AOL and Yahoo email addresses.

Other than that, vacation replies or other automatic replies that you have setup on your email address can also cause the Firefox Account system to treat it as a bounced email, since it assumes that the automatic reply is an error message. The easiest way to fix this is to temporarily disable any automatic replies.

However, I can assure you that it has nothing to do with having the word "firefox" in your email address.

Hope this helps.

There haven't been any policy changes to the email accepted by the Firefox Accounts system. Email addresses that contain Firefox or other Mozilla brands are not rejected. My own account actually has Mozilla branding in it. If the email actually isn't bouncing, there are a couple of common reasons that Firefox may think that the email bounced. Certain email providers seem to send a failure message back to Firefox, even if the email goes through. This is most common (I find) with AOL and Yahoo email addresses. Other than that, vacation replies or other automatic replies that you have setup on your email address can also cause the Firefox Account system to treat it as a bounced email, since it assumes that the automatic reply is an error message. The easiest way to fix this is to temporarily disable any automatic replies. However, I can assure you that it has nothing to do with having the word "firefox" in your email address. Hope this helps.
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