Addons are not installing. They are all enabled and appear in my addons list but are not in the toolbar. Have tried customise toolbar not there
I have Firefox 70.0.1 (64-bit) running on Windows 10 Pro. I recently added several addons to firefox on a fresh install (new laptop) prior to syncing to my account from another PC, but despite appearing on the list of addons as enabled, (and all having worked for me previously on my old laptop) the new extensions do not appear in my toolbar or on the list of items to include in the toolbar when I click on customize. I have closed and restarted both firefox and my machine, and removed and reinstalled the addons several times but none of this has helped. I also synced my account and clicked the include addons checkbox and this did not help either.
Réiteach roghnaithe
I don't know what happened but its working now. Thank you anyway :)
Read this answer in context 👍 0All Replies (12)
It’s possible that there is a problem with the file(s) that store the extensions registry.
Type about:support in the address bar and press enter.
Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.
Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.
After, restart Firefox.
See "Corrupt extension files":
+++++++++++++++++++++++++++ You will have to approve the updating one last time.
Did you try to click Restore Defaults in the Customize palette window?
I tried your method, still no difference
sorry new to forums, thought I responded to one person at a time! But I did try both cor-el and FredMcD suggestions and neither made a difference
Please list the add-ons that are having issues.
Also,
Type about:support in the address bar and press Enter.
Under the main banner, press the button; Copy Text To Clipboard..
Now in the Reply Box on the forum page,
do a right-click in the box and select Paste.
This will show us your system details. No Personal Information Is Collected.
My list of add-ons are:
- U Block Origin
- Unpaywall
- Zotero Connector
- Grease Monkey
I have even tried installing random add ons that I wouldn't use from add.ons.mozillla.org just to test if its the specific ones I have and nothing will install.
Application Basics
Name: Firefox Version: 71.0 Build ID: 20191202093317 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0 OS: Windows_NT 10.0 Launcher Process: Enabled Multiprocess Windows: 1/1 Enabled by default Remote Processes: 9 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
Firefox Features
Name: Firefox Screenshots Version: 39.0.0 ID: screenshots@mozilla.org
Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org
Name: Web Compat Version: 6.4.0 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 1.1.0 ID: webcompat-reporter@mozilla.org
Remote Processes
Type: Web Content Count: 7 / 8
Type: Extension Count: 1
Type: GPU Count: 1
Extensions
Name: Amazon.co.uk Version: 1.1 Enabled: true ID: amazon@search.mozilla.org
Name: Amazon.com Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org
Name: Bing Version: 1.0 Enabled: true ID: bing@search.mozilla.org
Name: DuckDuckGo Version: 1.0 Enabled: true ID: ddg@search.mozilla.org
Name: eBay Version: 1.0 Enabled: true ID: ebay@search.mozilla.org
Name: Google Version: 1.0 Enabled: true ID: google@search.mozilla.org
Name: Greasemonkey Version: 4.9 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: Twitter Version: 1.0 Enabled: true ID: twitter@search.mozilla.org
Name: uBlock Origin Version: 1.24.2 Enabled: true ID: uBlock0@raymondhill.net
Name: Unpaywall Version: 3.90 Enabled: true ID: {f209234a-76f0-4735-9920-eb62507a54cd}
Name: Wikipedia (en) Version: 1.0 Enabled: true ID: wikipedia@search.mozilla.org
Name: Zotero Connector Version: 5.0.60 Enabled: true ID: zotero@chnm.gmu.edu
Security Software
Type: Windows Defender Antivirus
Type:
Type: Windows Firewall
Graphics
Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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J1723 said
Extensions
Name: Amazon.co.uk Version: 1.1 Enabled: true ID: amazon@search.mozilla.org
Name: Amazon.com Version: 1.1 Enabled: true ID: amazondotcom@search.mozilla.org
Having more than one version of a program may cause issues.
Many have reported issues using the 64bit Firefox. Install the 32bit version from; Download Firefox For All languages And Systems {web link}
Réiteach Roghnaithe
I don't know what happened but its working now. Thank you anyway :)
Good to hear. Safe surfing.