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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox recomended a refresh to speed up. I then lost EVERYTHING!!! I no longer have any saved passwords, website IDs anything! Why did they do this to me? Make

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  • 1 leis an bhfadhb seo
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  • Freagra is déanaí ó jscher2000

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I lost all of my settings, passwords, website ID's, EVERYTHING! What would possess them to make this recommendation? How do I get this info back? I have wasted almost an entire day, If i have to try to find this info on my own, why would I use Firefox again, knowing they are a threat to do this? Very frustrating!

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Hi wgoostree, sorry to hear something went wrong in building your new profile folder from your old one. Obviously that's not what normally happens.

Did Firefox place your old profile folder on your desktop inside an Old Firefox Data folder? That is where we would suggest recovering data from (please only copy/paste, don't move files in case you need to refer to those files again in the future).

This article can help with identifying useful files: Recovering important data from an old profile.

This article can help you identify your currently live profile folder: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

If you don't have an Old Firefox Data folder, the Refresh might have stalled or died part of the way through. In that case we'll have to guide you to find the current location of your old profile folder.