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Google Maps Earth 3d view is unavailable

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Google Maps keeps showing information, that the Earth 3d view is not available. It worked for two days or so, just after the system reinstallation (Windows 10), but suddenly stopped. Firefox Quantum 69.0 64 bit, system Windows 10 installed a month ago (updated daily), GTX750 Ti, CPU i7-3770, 16 GB RAM. I've tried to clear cache, cookies and google for the solution, but nothing helped. Months ago, when Firefox showed "Earth 3d view is not available" (in the right bottom corner of the map) I could just click that link, and choose "Other versions..." and "Open Maps in 3d" but it doesn't work any more. Earth 3d map view works in Chrome. Please help!

Google Maps keeps showing information, that the Earth 3d view is not available. It worked for two days or so, just after the system reinstallation (Windows 10), but suddenly stopped. Firefox Quantum 69.0 64 bit, system Windows 10 installed a month ago (updated daily), GTX750 Ti, CPU i7-3770, 16 GB RAM. I've tried to clear cache, cookies and google for the solution, but nothing helped. Months ago, when Firefox showed "Earth 3d view is not available" (in the right bottom corner of the map) I could just click that link, and choose "Other versions..." and "Open Maps in 3d" but it doesn't work any more. Earth 3d map view works in Chrome. Please help!
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TyDraniu
  • Top 25 Contributor
315 réiteach 1771 freagra
Do you use this URL? https://earth.google.com/web/?beta=1
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cor-el
  • Top 10 Contributor
  • Moderator
17467 réiteach 157838 freagra

Is WebGL enabled and working properly?

You can check the graphics section on the "Help -> Troubleshooting Information" (about:support) page for WebGL related messages.

Is WebGL enabled and working properly? You can check the graphics section on the "Help -> Troubleshooting Information" (about:support) page for WebGL related messages. *https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox
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I used https://www.google.pl/maps/ https://earth.google.com/web/?beta=1 - I see no map, only a black screen (and navigation buttons).

in the about:config the Webgl.disable is false in the Options, Under Performance "Use hardware acceleration when available" is checked

I used https://get.webgl.org/ and get "Your browser supports WebGL" (I see rotating cube)

I used https://web.basemark.com and get: https://web.basemark.com/result/?4SD0DK9N ("Browser wasn't able to run WebGL 2.0 Test")

I used https://www.google.pl/maps/ https://earth.google.com/web/?beta=1 - I see no map, only a black screen (and navigation buttons). in the about:config the Webgl.disable is false in the Options, Under Performance "Use hardware acceleration when available" is checked I used https://get.webgl.org/ and get "Your browser supports WebGL" (I see rotating cube) I used https://web.basemark.com and get: https://web.basemark.com/result/?4SD0DK9N ("Browser wasn't able to run WebGL 2.0 Test")

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TyDraniu
  • Top 25 Contributor
315 réiteach 1771 freagra

Go to about:support and check the WebGL2 sections.

Go to '''about:support''' and check the WebGL2 sections.
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cor-el
  • Top 10 Contributor
  • Moderator
17467 réiteach 157838 freagra

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
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about:support Renderer WebGL 2: WebGL creation failed:

  • Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR

Safe Mode: problem still persists

(Thanks guys for helping me) :)

about:support Renderer WebGL 2: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_UNKNOWN_DEVICE_VENDOR Safe Mode: problem still persists (Thanks guys for helping me) :)
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