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Fóram Tacaíochta

Firefox crashes

Postáilte

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've tried a clean install and starting in safe mode but the same thing happens. The most recent crash report ID is bp-a433666b-c733-415f-940a-e29210190805. Can anyone help with this?

Firefox immediately goes to the crash report dialog about half the time I start it. When this happens it takes up to 15 times restarting it for it to actually start. I've tried a clean install and starting in safe mode but the same thing happens. The most recent crash report ID is bp-a433666b-c733-415f-940a-e29210190805. Can anyone help with this?
Luaigh

Tuilleadh mionsonraí faoin chóras

Feidhmchlár

  • Firefox 68.0.1
  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0
  • URL Tacaíochta: https://support.mozilla.org/1/firefox/68.0.1/Linux/en-US/

Eisínteachtaí

  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • Fixed Zoom 2.1.5 ({a655a6b2-69a5-40de-a3b8-3f7f200c95a7}) (Neamhghníomhach)
  • GNOME Shell integration 10.1 (chrome-gnome-shell@gnome.org) (Neamhghníomhach)
  • GSConnect 6 (gsconnect@andyholmes.github.io) (Neamhghníomhach)
  • Honey 11.3.5 (jid1-93CWPmRbVPjRQA@jetpack) (Neamhghníomhach)
  • LastPass: Free Password Manager 4.29.0.4 (support@lastpass.com) (Neamhghníomhach)

JavaScript

  • incrementalGCEnabled: True

Grafaic

  • adapterDescription: Mesa DRI Intel(R) HD Graphics (Whiskey Lake 3x8 GT2)
  • adapterDeviceID: 0x3ea0
  • adapterDrivers:
  • adapterRAM: 3072MB
  • adapterVendorID: 0x8086
  • contentUsesTiling: False
  • crashGuards: []
  • driverDate:
  • driverVendor: mesa/i965
  • driverVersion: 19.1.3.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by safe-mode', u'type': u'runtime'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable-in-safe-mode', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable-in-safe-mode', u'message': u'Safe-mode is enabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked-vendor-unsupported', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked-vendor-unsupported', u'message': u'Unsupported vendor', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'blocked', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'OMTP blocked by safe-mode', u'type': u'runtime'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'CairoUseXRender': 0, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: False
  • offMainThreadPaintWorkerCount: 0
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowProtocol: x11
  • windowUsingAdvancedLayers: False

Sainroghanna Athraithe

Éagsúil

  • User JS: No
  • Inrochtaineacht: Tá
Jeremy Sanders
  • Top 25 Contributor
12 réiteach 142 freagra

Have you tried starting in Safe Mode?

Have you tried starting in Safe Mode?
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Jeremy Sanders said

Have you tried starting in Safe Mode?

Yes. The same thing happens when I try starting in safe mode. The crash report ID I gave is from when I tried starting in safe mode.

''Jeremy Sanders [[#answer-1243257|said]]'' <blockquote> Have you tried starting in Safe Mode? </blockquote> Yes. The same thing happens when I try starting in safe mode. The crash report ID I gave is from when I tried starting in safe mode.
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JohannHan
  • Top 25 Contributor
5 réiteach 103 freagra

Start Firefox in the terminal and see the report.

Start Firefox in the terminal and see the report.
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JohannHan said

Start Firefox in the terminal and see the report.

It doesn't seem to crash if I just run firefox with no parameters. If I run firefox %u like it is in the .desktop it gives the same behavior as I described in the original post. Here is a crash report when running firefox %u from the terminal bp-fb3f718a-3fc8-4c93-a253-686aa0190810. I assume that just deleting the %u from the .desktop file would solve the problem but I don't know if this would have any other unintended consequences. Also I would have to redo this every time firefox updates.

''JohannHan [[#answer-1243408|said]]'' <blockquote> Start Firefox in the terminal and see the report. </blockquote> It doesn't seem to crash if I just run firefox with no parameters. If I run firefox %u like it is in the .desktop it gives the same behavior as I described in the original post. Here is a crash report when running firefox %u from the terminal bp-fb3f718a-3fc8-4c93-a253-686aa0190810. I assume that just deleting the %u from the .desktop file would solve the problem but I don't know if this would have any other unintended consequences. Also I would have to redo this every time firefox updates.
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I don't know if this information helps, but I'm using the Gnome desktop. I tried disabling my gnome extensions but that didn't help the crashing either. Interestingly I tried another desktop (cinnamon) and did not get any crashing. Gnome cannot be the problem though because my other computer is running gnome also with no problems with firefox. I would really like to get this problem fixed.

I don't know if this information helps, but I'm using the Gnome desktop. I tried disabling my gnome extensions but that didn't help the crashing either. Interestingly I tried another desktop (cinnamon) and did not get any crashing. Gnome cannot be the problem though because my other computer is running gnome also with no problems with firefox. I would really like to get this problem fixed.
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