Browser tabs crash randomly, usually with video's or gifs.
Firefox tabs crash regularly after viewing gifs or other video's and sometimes on 'normal' webpages. Latest video drivers and windows updated. This is a new pc, though it seems to have some issues. Tried safe mode, still crashes. Any ideas?
All Replies (9)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
My bad, forgotten about that. Here you go:
bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716 bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716 bp-4b077468-ac59-4a08-80d2-3cc5c0190716 bp-7bd1206f-9f99-458c-92a6-b377d0190716 bp-7b3d7f66-9814-45b4-98b0-bf3ed0190716 bp-8e5180bf-1de3-49e2-ad65-499ff0190716
Athraithe ag matthijs.delange ar
bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716
Signature: u8_deblocking_chroma_vert_edge_h264_sse2
Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 Signature: smallvec::SmallVec<T>::push<T>
Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++++++ bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716
Signature: msmpeg2vdec.dll | BaseThreadInitThunk
Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
Perform a System File Check to fix corrupted system files
Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://answers.microsoft.com/en-us/windows/forum/all/windows-xp-scan-and-fix-disk-errors/6fe2827a-4be6-4bc1-8083-5139b5aa3a3d
Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
Thanks, ran DISM and SFC. However, no dice:
bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717 bp-340face9-2724-43c0-b383-4a3510190717 bp-f6f0344d-1c91-468c-a282-f4c730190717 bp-63bad731-5bb2-4785-bcbc-74d710190717
The new reports are the same as the above.
bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-340face9-2724-43c0-b383-4a3510190717
Signature: msmpeg2vdec.dll | EtwEventWrite ++++++++++++++++++++++++++++++++++++++ bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717
Signature: u8_deblocking_chroma_vert_edge_h264_sse2
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
I activated webgl and hardware accelaration (had tried turning them off). Drivers are up to date (checked again). Still the same stuff:
bp-e78cc7c2-9e63-471f-bd4f-5fbeb0190717 bp-f3092f97-02eb-423a-bf7e-725c50190717 bp-9f1ccb5c-df21-4dd3-8538-b34b60190717 bp-8c835276-8e7a-41e2-ac98-215c10190717 bp-7337e2b8-a69c-46d3-b675-be1a00190717
Athraithe ag matthijs.delange ar
The same as the others. I called for more help.