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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Why does my Firefox browser keep crashing? It has crashed seveal times in the past few days. I'm not a computer geek, so I don't know what to do or ?

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It seems to crash after I have been on for a while, not at startup. Usually if I have more than 1 tab open. What's up?

All Replies (6)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;

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Hi TajasDad, It also looks like your graphics drivers are seriously outdated. Here's a link to Intel Graphics: Automatically update your drivers

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I downloaded Intel Graphics Driver Support and it came back saying I was all up to date.

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TajasDad, Interesting. Your System Specs show a driver date of 2010.

Your Crash Reports might offer a little more insight into that.

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TajasDad, After we take a look at your Crash Reports we might need to uninstall/reinstall your Intel(R) HD Graphics driver. It looks more complicated than it is:

1. Open the “Run” dialog box by pressing and holding the Windows key and the R key. 2. Type (or copy and paste) the command devmgmt.msc 3. In the Device Manager window click the arrow next to Display Adapters. 4. Right-click on Intel(R) HD Graphics and select Properties. 5. In the Properties window, near the top, select the Driver tab. 6. At the bottom select Uninstall. 7. On the un-install window, select Delete the driver software for this device. 8. Follow the on-screen instructions to complete it and then restart the computer if prompted. Return to the link below to download drivers for Intel.

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FF 69.0.2

I have had several crashes in the past couple of days.

Full & complete crashes. This rarely happens.


bp-020e8ccb-6802-49c7-8aa3-af81a0191010 10/10/2019, 10:26 AM View bp-16947406-0d29-400a-8785-0103f0191010 10/10/2019, 10:26 AM View bp-dc75e719-0527-4278-b0b7-ecd0a0191010 10/10/2019, 10:25 AM View bp-c8369c12-627c-4f8f-a261-e5ed00191010 10/10/2019, 10:25 AM View bp-24d859e9-5973-4880-89fb-384650191010 10/10/2019, 10:25 AM View bp-c31343c4-a7ba-4ab9-8cb6-3a65d0191010 10/10/2019, 10:25 AM View bp-bfd226d4-01f9-4cf5-9da2-4b9520191010 10/10/2019, 10:25 AM View

The 10/2 crash failed to load and the 10/8 crashes that I submitted a few minutes ago are not yet visible.

Thank you.