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Keep losing bookmarks when reopen firefox

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I create a bookmarks bar and bookmarks folder, then I close Firefox and reopen, they disappear everytime. I have tried deleting the sqplaces file and redoing the process and it does it again, everytime. Please help

I create a bookmarks bar and bookmarks folder, then I close Firefox and reopen, they disappear everytime. I have tried deleting the sqplaces file and redoing the process and it does it again, everytime. Please help

Réiteach roghnaithe

UPDATE: I uninstalled Firefox, Deleted all folders in Program files, Users, etc and reinstalled, all working and syncing ok

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

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FredMcD
  • Top 10 Contributor
4272 réiteach 59922 freagra

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, '''like''' Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
cor-el
  • Top 10 Contributor
  • Moderator
17585 réiteach 159079 freagra

The Bookmarks Toolbar disappearing can be caused by a problem with using "Restore Previous Session" as the startup setting, so if you restore the session automatically on the next start then try to disable this feature.

  • Options/Preferences -> General -> Startup

Once the Bookmarks Toolbar has reappeared then you can re-enable the "Restore Previous Session" startup setting and check if the Bookmarks Toolbar stays visible on next starts.

The Bookmarks Toolbar disappearing can be caused by a problem with using "Restore Previous Session" as the startup setting, so if you restore the session automatically on the next start then try to disable this feature. *Options/Preferences -> General -> Startup Once the Bookmarks Toolbar has reappeared then you can re-enable the "Restore Previous Session" startup setting and check if the Bookmarks Toolbar stays visible on next starts.

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FredMcD said

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

I cant see anything like this causing it at the moment.

''FredMcD [[#answer-1229210|said]]'' <blockquote> https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save '''Note:''' Some software, '''like''' Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. </blockquote> I cant see anything like this causing it at the moment.

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cor-el said

The Bookmarks Toolbar disappearing can be caused by a problem with using "Restore Previous Session" as the startup setting, so if you restore the session automatically on the next start then try to disable this feature.
  • Options/Preferences -> General -> Startup
Once the Bookmarks Toolbar has reappeared then you can re-enable the "Restore Previous Session" startup setting and check if the Bookmarks Toolbar stays visible on next starts.

Restore previous session is turned off already.

''cor-el [[#answer-1229213|said]]'' <blockquote> The Bookmarks Toolbar disappearing can be caused by a problem with using "Restore Previous Session" as the startup setting, so if you restore the session automatically on the next start then try to disable this feature. *Options/Preferences -> General -> Startup Once the Bookmarks Toolbar has reappeared then you can re-enable the "Restore Previous Session" startup setting and check if the Bookmarks Toolbar stays visible on next starts. </blockquote> Restore previous session is turned off already.
cor-el
  • Top 10 Contributor
  • Moderator
17585 réiteach 159079 freagra

Is the Bookmarks Toolbar hidden or is the Bookmarks Toolbar visible, but nothing showing when you start Firefox?


Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize window and set what toolbars (Show/Hide Toolbars) and toolbar items to display.

  • Right-click empty toolbar area -> Customize
  • "3-bar" menu button -> Customize
  • View -> Toolbars
    *you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily
  • check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar
  • if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar
  • if missing items are in the Customize palette then drag them back from the Customize window to the toolbar
  • if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button in the Customize palette window to restore the default toolbar set.
Is the Bookmarks Toolbar hidden or is the Bookmarks Toolbar visible, but nothing showing when you start Firefox? ---- Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize window and set what toolbars (Show/Hide Toolbars) and toolbar items to display. *Right-click empty toolbar area -> Customize *"3-bar" menu button -> Customize *View -> Toolbars<br>*you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily *check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar *if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar *if missing items are in the Customize palette then drag them back from the Customize window to the toolbar *if you do not see an item on a toolbar and in the Customize palette then click the <u>Restore Defaults</u> button in the Customize palette window to restore the default toolbar set.

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cor-el said

Is the Bookmarks Toolbar hidden or is the Bookmarks Toolbar visible, but nothing showing when you start Firefox?

Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize window and set what toolbars (Show/Hide Toolbars) and toolbar items to display.

  • Right-click empty toolbar area -> Customize
  • "3-bar" menu button -> Customize
  • View -> Toolbars
    *you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily
  • check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar
  • if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar
  • if missing items are in the Customize palette then drag them back from the Customize window to the toolbar
  • if you do not see an item on a toolbar and in the Customize palette then click the Restore Defaults button in the Customize palette window to restore the default toolbar set.

Bookmarks Toolbar Items is in the correct place. If I create a new bookmark right now either in the bookmarks toolbar or in the bookmarks menu, close firefox and reopen firefox, it is gone straight away. It is there untill I close firefox and reopen it disappears.

''cor-el [[#answer-1229217|said]]'' <blockquote> Is the Bookmarks Toolbar hidden or is the Bookmarks Toolbar visible, but nothing showing when you start Firefox? ---- Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize window and set what toolbars (Show/Hide Toolbars) and toolbar items to display. *Right-click empty toolbar area -> Customize *"3-bar" menu button -> Customize *View -> Toolbars<br>*you can tap the Alt key or press the F10 key to show the hidden Menu Bar temporarily *check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar *if "Bookmarks Toolbar Items" is not on the Bookmarks Toolbar then drag it back from the Customize palette to the Customize window to the Bookmarks Toolbar *if missing items are in the Customize palette then drag them back from the Customize window to the toolbar *if you do not see an item on a toolbar and in the Customize palette then click the <u>Restore Defaults</u> button in the Customize palette window to restore the default toolbar set. </blockquote> Bookmarks Toolbar Items is in the correct place. If I create a new bookmark right now either in the bookmarks toolbar or in the bookmarks menu, close firefox and reopen firefox, it is gone straight away. It is there untill I close firefox and reopen it disappears.
cor-el
  • Top 10 Contributor
  • Moderator
17585 réiteach 159079 freagra

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page

In case errors are reported with "Verify Integrity" close and restart Firefox and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created

See also:

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can check for problems with the <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. *use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page In case errors are reported with "Verify Integrity" close and restart Firefox and retry. If "Verify Integrity" cannot repair places.sqlite, rename/remove all <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created See also: *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox

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cor-el said

You can check for problems with the places.sqlite and favicons.sqlite files in the Firefox profile folder.
  • use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page
In case errors are reported with "Verify Integrity" close and restart Firefox and retry. If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.
  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
See also: You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Tried all this, still no good. Integrity seems fine. Deleted both files and still the problem. Went to profiles and even created a new profile, same problem..

''cor-el [[#answer-1229219|said]]'' <blockquote> You can check for problems with the <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. *use "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page In case errors are reported with "Verify Integrity" close and restart Firefox and retry. If "Verify Integrity" cannot repair places.sqlite, rename/remove all <b>places.sqlite</b> and <b>favicons.sqlite</b> files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder. *keep a backup copy of places.sqlite in case a new places.sqlite database has to be created See also: *https://support.mozilla.org/en-US/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox </blockquote> Tried all this, still no good. Integrity seems fine. Deleted both files and still the problem. Went to profiles and even created a new profile, same problem..
cor-el
  • Top 10 Contributor
  • Moderator
17585 réiteach 159079 freagra

Just a recap: Is the Bookmarks Toolbar still visible and only on content is kept or is only the Bookmarks Toolbar hidden or both (no toolbar and no bookmarks)?

Can you otherwise create new bookmarks?

Are you using the same profile?

Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).

See also "Determine if Firefox has created a new profile":

Just a recap: Is the Bookmarks Toolbar still visible and only on content is kept or is only the Bookmarks Toolbar hidden or both (no toolbar and no bookmarks)? Can you otherwise create new bookmarks? Are you using the same profile? Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp). *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation *https://blog.mozilla.org/2019/01/14/moving-to-a-profile-per-install-architecture/ See also "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

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Bookmarks toolbar is still visable but the bookmarks that I create in it are deleted as soon as I close and reopen Firefox. They are there for a moment then they disappear.. Ive read all those support docs and tried all the solutions in them but still nothing

Bookmarks toolbar is still visable but the bookmarks that I create in it are deleted as soon as I close and reopen Firefox. They are there for a moment then they disappear.. Ive read all those support docs and tried all the solutions in them but still nothing
cor-el
  • Top 10 Contributor
  • Moderator
17585 réiteach 159079 freagra

Are you using Sync?

You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data.

  • delete sessionstore.jsonlz4 and sessionstore.js

When sessionstore.jsonlz4 is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Are you using Sync? You can check for problems with the sessionstore.jsonlz4 file in the Firefox profile folder that stores session data. *delete sessionstore.jsonlz4 and sessionstore.js When sessionstore.jsonlz4 is deleted you lose pinned tabs and open tabs and you will have to recreate them, so if necessary make a note or bookmark them. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox
cor-el
  • Top 10 Contributor
  • Moderator
17585 réiteach 159079 freagra

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Start Firefox in <u>Safe Mode</u> to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if <u>hardware acceleration</u> is is causing the problem. *switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes *do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Réiteach Roghnaithe

UPDATE: I uninstalled Firefox, Deleted all folders in Program files, Users, etc and reinstalled, all working and syncing ok

UPDATE: I uninstalled Firefox, Deleted all folders in Program files, Users, etc and reinstalled, all working and syncing ok
FredMcD
  • Top 10 Contributor
4272 réiteach 59922 freagra

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.